How to Submit New Feature Request
Summary
- Send an email to support@prosperna.com
Note: To support you better, please be as detailed as possible and take not of the terms indicated in our Service Level Agreement .
At Prosperna, your success is our passion and commitment. We have a library of support materials such as our Help Center, in-app chat, and support channels via Facebook, Instagram, Twitter, LinkedIn, and YouTube.
In the event that you don't find the answers that you're looking for, you can submit a Support Ticket to our team via email.
Note: Our Support Team operates from Monday to Friday from 8 AM to 7 PM - Manila Standard Time. Initial response from our team will take 1-2 business days. However, you may still your send Support Ticket at any given day and time.
Steps to Submit a Feature Request
1. Email support@prosperna.com
RECOMMENDED FOR: Critical, urgent issues that require formal documentation
Follow this format, for a faster and better quality of support:
SUBJECT: myStore | <Store Front OR Admin Panel> | <Main Issue>
CONTENT: Please provide the following details
- Basic Information - your name, contact details, store link, and other relevant information to let us know who you are
- Website URL/Link - let our team know which page needs attention or where to go
- Description - tell us what happened and be as detailed as possible
- What you were doing (in-app activity)
- Your device model, internet connection, app version/browser
- Feature Request - Enhancements of existing features, additional functionalities, new implementations
- New Feature - functionalities, expected performance
- Design Pegs - appearance, aesthetics, similar software
- Attachments - send us screenshots or screen recordings to help us visualize
- Customer Success Manager - Prosperna staff who helped you setup your account
Note: Submitting a Support Ticket with incomplete details may be put on hold, least prioritized, and may take longer to resolve.
Example Template
Email Subject: myStore | <Store Front OR Admin Panel> | <Main Issue>
Email Text:
Hi Team Prosperna,
I would like to request a <NEW FEATURE/FEATURE ENHANCEMENT/ADDED FUNCTION> that can <EXPECTED OUTCOME/SOLUTION>.
This is where I got my inspiration from:
- Design - <ATTACH IMAGE OR LINK>
- Software - <ATTACH IMAGE OR LINK>
My Business Information is:
- Company Name - <COMPANY NAME>
- Online Store - <LINK TO WEBSITE/ONLINE STORE>
- Email Address - <EMAIL USED TO SIGN IN>
- Customer Success Manager - <PROSPERNA STAFF NAME>
I would appreciate your assistance in regard to my request.
Looking forward to hearing from you.
Regards,
<NAME>
Email Attachments: <SCREENSHOT/IMAGE> and/or <SCREEN RECORDING/VIDEO>
Need more help?
If you're still having problems, CLICK HERE to see the guide on how to submit a request or report an issue to our customer support team.
Happy Selling!