How to Submit New Feature Request

Summary

Note: To support you better, please be as detailed as possible and take not of the terms indicated in our  Service Level Agreement .

At Prosperna, your success is our passion and commitment. We have a library of support materials such as our Help Center, in-app chat, and support channels via Facebook, Instagram, Twitter, LinkedIn, and YouTube.

In the event that you don't find the answers that you're looking for, you can submit a Support Ticket to our team via email.

Note: Our Support Team operates from Monday to Friday from 8 AM to 7 PM - Manila Standard Time. Initial response from our team will take 1-2 business days. However, you may still your send Support Ticket at any given day and time.

Steps to Submit a Feature Request

1. Email support@prosperna.com

RECOMMENDED FOR: Critical, urgent issues that require formal documentation

Follow this format, for a faster and better quality of support:

SUBJECT: myStore | <Store Front OR Admin Panel> | <Main Issue>

CONTENT: Please provide the following details

  • Basic Information - your name, contact details, store link, and other relevant information to let us know who you are
  • Website URL/Link - let our team know which page needs attention or where to go
  • Description - tell us what happened and be as detailed as possible
    • What you were doing (in-app activity)
    • Your device model, internet connection, app version/browser
    • Feature Request - Enhancements of existing features, additional functionalities, new implementations
    • New Feature - functionalities, expected performance
    • Design Pegs - appearance, aesthetics, similar software
  • Attachments - send us screenshots or screen recordings to help us visualize
  • Customer Success Manager - Prosperna staff who helped you setup your account
Note: Submitting a Support Ticket with incomplete details may be put on hold, least prioritized, and may take longer to resolve.

Example Template

Email Subject:  myStore | <Store Front OR Admin Panel> | <Main Issue>

Email Text: 

Hi Team Prosperna, 

I would like to request a <NEW FEATURE/FEATURE ENHANCEMENT/ADDED FUNCTION> that can <EXPECTED OUTCOME/SOLUTION>.

This is where I got my inspiration from: 

  • Design - <ATTACH IMAGE OR LINK>
  • Software - <ATTACH IMAGE OR LINK>

My Business Information is:

  • Company Name - <COMPANY NAME>
  • Online Store - <LINK TO WEBSITE/ONLINE STORE>
  • Email Address - <EMAIL USED TO SIGN IN>
  • Customer Success Manager - <PROSPERNA STAFF NAME>

I would appreciate your assistance in regard to my request.

Looking forward to hearing from you.

Regards,

<NAME>

Email Attachments:  <SCREENSHOT/IMAGE> and/or <SCREEN RECORDING/VIDEO>


Need more help?

If you're still having problems, CLICK HERE to see the guide on how to submit a request or report an issue to our customer support team.

Happy Selling!

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us