About Customer Payments

How to know when a customer has successfully paid for an order

Here are the steps of order completion to help you understand how the process works:

  1. First, your customer places an order from you.
  2. Next both your customer and you, as the merchant, will receive an update from our partner logistics provider regarding the delivery status.
  3. Once the delivery has been successfully completed and confirmed, the merchant needs to mark the Order Status as completed.

Where does the customer's payment go?

Customer orders that use Cash on Delivery (COD) and Cash on Pickup (COP) as payment methods are not eligible for disbursement because the funds related to the customer's payment go directly to the merchant.

For other payment methods, the funds related to the customer's payment will be held within Prosperna Payments where we will process the payouts every Tuesday by 11:59 PM, for orders with status marked as "Completed" through Friday by 11:59 PM.

Need more help?

For more information and assistance, please send an email to support@prosperna.com.

Happy Selling!

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