How to Add Custom Domain

Summary

1. Click Settings, and go to Store.
2. Enter domain.
3. Save.
4. Change CNAME DNS on domain provider
   1. Set custom domain to store.prosperna.com.

Changing your Prosperna myChat domain to a third-party domain points your custom domain name to your myChat store. This means that when someone enters your custom URL into their web browser, it takes them to your myChat store. You still use the third-party domain provider to manage your domain settings, pay for your domain, and renew it.

Changing your Prosperna domain to a third-party domain

Caution: Unexpected behavior can occur if you use third-party proxies. Prosperna is not responsible for any loss of information. You won't be able to access your myChat store until the domain change in the third-party domain provider is set. Normally it may take 24-48 hours to take effect. 

1. On your myChat admin control panel, click Settings then go to Store.

2. Enter your purchased custom domain on the field to connect.

Note: Make sure to add "www." at the beginning of your domain.

3. Click Save.

4. Go to your domain provider's dashboard then look for CNAME DNS record.

After completing all these steps, please message your Customer Success Manager (CSM) or support@prosperna.com (if you don't have assigned CSM) and wait for 24 - 72 Hours for the custom domain to take effect on your myChat store.