This guide will show you how to cancel your current Prosperna subscription plan in just a few clicks. Whether you're downgrading, switching plans, or taking a break, this process ensures you’re no longer billed for your current subscription.

Why Is It Important? Canceling your plan ensures that you stop being charged for a service you no longer need. It also helps keep your billing records clean and prevents automatic renewals. You remain in control of your account and expenses at all times.

Skill Level: Beginner | Advanced | Expert 

How long does it take to do? 1 Minute

Summary:

1. Click your profile icon (top right of the page).

2. Click "Billing".

3. Go to "My Plan".

4. Click the three dots beside “Change Plan” > select "Cancel Plan".

5. Click “Confirm” on the warning message.

6. Click “Continue and Cancel” on the next message about plan loss.

7. Select “Other” as the reason, then click “Continue and Cancel.”

8. Go back to “My Plan”, then click “See more details.”

9. Choose a plan, then click “Add to Order.”

10. Under “Payment Type,” select E-Wallet or Credit Card.

11. Click “Pay Now” to complete payment.

Steps How to Cancel Plan

1. On the top right side of your page, click on your profile icon.

2. Click "Billing".

3. Go to My Plan.

4. Click three dots besides 'Change Plan' and click 'Cancel Plan'.

5. There will be a Warning message before you cancel the plan. Click 'Confirm'.

6.  Another message will pop up showing what you will lose when you cancel the plan. Click 'Continue and Cancel'  to proceed. 

7. Select the reason for canceling. Then click 'Continue and Cancel' to proceed.

Result: You have successfully cancelled the plan.

Need more help?

For more information and assistance, please send an email to support@prosperna.com. You may also submit a request or report an issue to the Customer Support Team.

Happy Selling!