Withdrawals and balances play a crucial role in the operation of an e-commerce site, particularly in facilitating financial transactions between the platform, its users, and external payment systems. 

Why is it important? This is a critical aspect of a business's financial operations, as it directly affects cash flow and profitability.

Requirements

1. Verified Mobile Number
2. Verified Prosperna Account
3. Completed orders

Summary

• Balances - Available funds for withdrawal
• Available Balance - Total Amount of Cleared Orders that can be withdrawn
• Pending Balance - Total Amount of Uncleared Orders. Uncleared Orders will be considered cleared 3 days after the date of payment from the customer
• Lifetime Orders - Total Amount of Completed Orders 
• Total Withdrawal History - Total Amount of all Withdrawals made

About Withdrawals and Balances

How fast can I withdraw funds?

Standard Withdrawal Period: Funds can be withdrawn every 3 business days after confirmation of payment and the order is marked completed.

Example: A consumer makes a purchase on your online store and the payment is confirmed and the order is marked as completed on Friday, at 2:00pm. The funds related to this order will be available for withdrawl on Tuesday, 2:01pm.

How much is the minimum amount merchants can withdraw?

Merchants can withdraw a minimum amount of Php 250.00.

Is there a withdrawal fee?

Yes.

Standard Withdrawal Fee is Php 30.00.

Need more help?

For more information and assistance, please send an email to support@prosperna.com. You may also submit a request or report an issue to the Customer Support Team.

Happy Selling!