Feature Availability:  ALL PLANS

To activate your myPay payments account, one of the most important steps is identity and business verification.

Prosperna allows merchants of these types to register (assuming your documents have been submitted and verified by our compliance team):

1. Individuals or Unregistered Businesses
2. Sole Proprietors
3. Partnerships
4. Corporations

Merchants will be required to submit government-issued documents to prove the authenticity of their identities and businesses.

Required Documents to Activate myPay

For Individuals or Unregistered Businesses

1. One (1) Government-issued Primary ID
1. Or, three (3) Secondary IDs
2. Bank account where your payouts will be deposited

For Sole Proprietors

1. DTI Registration
2. One (1) Government-issued Primary ID*
1. Or, three (3) Secondary IDs*
3. Bank account where your payouts will be deposited

*Must be the ID of the person registered with the DTI.

For Partnerships

1. SEC Certificate of Registration
2. Articles of Partnership
3. Notarized Partner’s Resolution that designates the authorized person to transact with Prosperna
4. One (1) Government issued Primary ID*
1. Or, three (3) Secondary IDs*
5. Bank account where your payouts will be deposited

*Must be the ID of one of the partners registered with the SEC Certificate of Registration.

For Corporations

1. SEC Certificate of Incorporation
2. Articles of Incorporation and By-Laws (all pages)
3. Recent General Information Sheet (GIS) submitted to and received by the SEC (all pages)
4. Notarized Secretary Certificate with Board Resolution that designates the authorized person to transact with Prosperna (NOT required for One Person Corporations)
5. One (1) Government-issued Primary ID of one of the incorporators registered with the SEC Certificate of Registration.
1. Or, three (3) Secondary IDs*
6. And, One (1) Government-issued Primary ID of the designated authorized person to transact with Prosperna
1. Or, three (3) Secondary IDs*
7. Bank account where your payouts will be deposited

List of Acceptable Primary IDs

1. Driver's License
2. SSS ID/UMID ID 
3. Philippine Passport
4. Professional Regulation Commission (PRC) ID
5. Firearm License
6. For foreign nationals: Passport and Alien Certificate of Registration (ACR)

Note: For SSS ID, select UMID option then enter SSS ID number

List of Acceptable Secondary IDs

1. NBI Clearance
2. Police Clearance
3. TIN ID
4. PhilHealth ID
5. Pag-ibig ID (Digitized)
6. Postal ID (Digitized)
7. Barangay Clearance
8. Voter's ID

Bank Account Information Needed for Deposit of Your Payouts

1. Bank Name
2. Account Type
3. Account Number
4. Name on Account

Where should documents be submitted?

All documents must be submitted online on the app's myPay setup page.

How long does the approval process take?

After you've successfully submitted all of your documents, it will take an estimated 1-3 business days for our compliance team to review your application.

Can I still use the app during the application submission process?

Yes! You can still use the app, however, you can only accept COD payments until myPay has been approved and activated.

Need more help?

For more information and assistance, please send an email to [email protected] or click here.