What is a Scheduled Abandoned Cart Reminder?
A Scheduled Abandoned Cart Reminder is an email reminder that is set to be sent to a specific customer at a selected date and time.
Why Schedule an Abandoned Cart Reminder?
Scheduling a reminder allows you to:
Follow up with customers at a specific time
Plan reminders in advance
Customize the reminder before scheduling
Select specific products to include
Add an eligible voucher
Skill Level: Beginner
Estimated Time: 5–10 minutes
Requirements:
An active Prosperna store
An eligible idle cart
A valid customer email address
A registered storefront account for the customer
Summary:
Go to Marketing > Abandoned Carts
Select an eligible customer
Select the products to include
Preview and customize the reminder
Select Schedule
Set the date and time
Save the reminder
How to Schedule an Abandoned Cart Reminder
From your Prosperna Dashboard, go to Marketing > Abandoned Carts.
Select the customer you want to remind.
Select the products you want to include in the reminder.
Click Preview Email.
Review and customize the reminder message as needed.
Click Schedule. Send Now or Schedule for Later.
Select the date and time when you want the reminder to be sent.
Click Save.
Expected Result
The reminder is scheduled and appears under Scheduled > Individual.
The email will be automatically sent to the customer at the scheduled date and time.
Note: A scheduled reminder must be created at least 5 minutes before the intended send time.
Need more help?
For more information and assistance, please send an email to support@prosperna.com.