With the Prosperna mobile app, you can effortlessly reset your password directly from the mobile app.

Why is it important? It is essential to easily reset your password from the mobile app in case you forget it.

Skill Level: Beginner | Advanced | Expert 

How long does it take to do? 30 Seconds

Requirements:

1. The Prosperna mobile app using either your Android / iOS Device (Smartphone or Tablet) -  version 8.0.0 or later
2. Existing Prosperna One (p1) account 
3. Enabled Prosperna Online Store (Mobile App)

Summary:

Reset Forgotten Password

1. Click 'Forgot Password'.
2. Enter the email that you used to create your Prosperna account.
3. Enter the OTP from your email and create a new password, ensuring it meets the required character criteria.

Reset Your Forgotten Password

1. Click 'Forgot Password'.

2. Enter the email that you used to create your Prosperna account.

3. Enter the OTP from your email and create a new password. Please ensure that it meets the required character criteria.

Need more help?

For more information and assistance, please send an email to support@prosperna.com. You may also submit a request or report an issue to the Customer Support Team.
Happy Selling!