Feature Availability: Available to customers shopping at Prosperna-powered online stores. Payment methods depend on the merchant's store configuration.
This guide explains how to complete a payment after placing an order, verify your payment status, and confirm whether your order has been successfully processed.
Why Is This Important?
Completing the payment process correctly helps ensure that your order can be processed by the merchant. Knowing how to verify your payment status also helps prevent duplicate payments and confusion about whether your order has been confirmed.
Skill Level: Beginner
Estimated Time: 5–10 minutes, depending on the selected payment method.
Requirements
An order placed through a Prosperna-powered online store.
Access to the payment method selected during checkout.
The necessary payment details or funds.
Your order confirmation or reference number, if available.
Summary
Place an order and proceed to checkout.
Select an available payment method.
Follow the payment instructions.
Complete the payment, if required.
Wait for the payment status to update.
Check your order confirmation and payment status.
Contact the merchant or payment provider if the payment remains unconfirmed.
How to Complete a Payment and Confirm Your Order
1. Select Your Payment Method
During checkout, choose one of the payment methods offered by the merchant.
Depending on the store's configuration, available options may include:
Credit or debit card
E-wallets
Online banking
Bank transfer
Cash on delivery
Other payment methods enabled by the merchant
2. Follow the Payment Instructions
After selecting your payment method, follow the instructions displayed on the checkout page.
For online payments, you may be redirected to a payment provider's website or prompted to enter your payment details.
For bank transfers or other manual payment methods, follow the merchant's instructions for completing the payment.
For cash on delivery, payment is generally collected when the order is delivered, subject to the merchant's terms.
3. Complete Your Payment
If you selected an online payment method, complete the required steps on the payment provider's page.
Wait for the transaction to finish before closing the page or returning to the store.
If you selected a manual payment method, complete the required transfer or deposit and retain your transaction receipt for reference.
Important: Avoid submitting another payment while the status of your original transaction is still being verified. This can help prevent duplicate payments.
4. Wait for Payment Confirmation
After completing an online payment, the payment provider will process the transaction and communicate its status to the store.
Depending on the payment method, the transaction may be marked as successful, pending, or failed.
If you paid through a manual method, the merchant may need to verify the payment before updating your order.
5. Check Your Order Confirmation
Check the confirmation page or notification provided after placing your order.
If the store sends order updates by email, check your inbox and spam folder for the confirmation message.
Keep your order number or reference number for future inquiries.
Note: An order confirmation does not always mean that payment has been completed. Check the payment status separately when applicable.
6. Verify Your Payment Status
Review the payment or order status displayed by the store, if available.
Common payment statuses may include:
Paid / Successful: The payment has been recorded as successful.
Pending: The payment is still being processed or requires verification.
Failed: The payment was unsuccessful and may need to be attempted again after confirming the original transaction's status.
Status labels may vary depending on the merchant's configuration and payment provider.
7. What to Do if Your Payment Is Not Confirmed
If your payment has been deducted from your account but the order still shows as pending or unpaid:
Check your bank, e-wallet, or payment provider for the transaction status.
Keep your payment receipt or transaction reference number.
Avoid making another payment until you confirm whether the original transaction succeeded.
Contact the merchant with your order number and payment details.
If necessary, contact the payment provider for assistance with the transaction.
Do not share your password, PIN, or one-time password (OTP) with anyone.
Expected Result
Once the payment is successfully completed and recorded, the order's payment status should reflect the transaction result according to the store's configuration.
The merchant can then process the order based on the payment status and the store's fulfillment procedures.
For payment methods that do not require upfront payment, such as cash on delivery, the order may proceed according to the merchant's applicable policies.
Frequently Asked Questions
I was charged, but my order still shows as unpaid. What should I do?
Check your payment provider's transaction status and keep your receipt. Contact the merchant with your order number if the status does not update. Avoid paying again until the original transaction is verified.
My payment failed. Can I try again?
First, verify that the original transaction was unsuccessful and that no amount was deducted. Then follow the store's instructions to retry payment, if available.
How long does payment confirmation take?
This depends on the payment method and provider. Some online payments are confirmed quickly, while bank transfers and manual payments may require additional verification.
Does receiving an order confirmation mean my payment was successful?
Not necessarily. An order may be recorded before payment is completed or verified. Check the payment status separately.
Who should I contact if I need help with my payment?
Contact the merchant first and provide your order number and transaction reference. The merchant can help check the order and advise whether the payment provider needs to be contacted.