Feature Availability: Available to Prosperna merchants with access to the Billing page.
If you need to remove a saved credit card, change the card used for your subscription, or cancel your current plan, you can manage these directly from your Prosperna dashboard.
Why is this important?
Managing your payment methods allows you to:
Remove old or unused credit cards.
Transfer an active subscription to another saved card.
Stop automatic subscription renewals.
Understand when your current paid plan will expire.
Add a new card and resubscribe if you change your mind.
Skill Level: Beginner
Estimated Time: 3–5 minutes
Requirements
An active Prosperna account.
Access to your Prosperna dashboard.
Access to the Billing page.
A saved payment method, if you want to remove or change a card.
Summary
Go to Billing in your Prosperna dashboard.
Open the Payment Methods tab to manage saved cards.
Select the card you want to remove.
Review any active subscription linked to that card.
Confirm the removal or move the subscription to another card.
If you want to cancel your plan, go to My Plan and follow the cancellation steps.
Manage Your Saved Payment Methods
1. Go to Billing.
Log in to your Prosperna dashboard and navigate to Billing.
2. Open Payment Methods.
Click the Payment Methods tab to view your saved credit cards.
3. Select the card you want to remove.
Find the credit card you want to delete. Click the three-dot menu (⋮) on the card.
4. Click Remove.
A confirmation window will appear.
Cards without an active subscription: You can remove them by clicking Remove and confirming your choice.
Cards with an active subscription: You will be asked how to handle the subscription before removing the card.
5. Choose how to handle an active subscription.
If the card is currently being used for an active subscription, you have two options:
Option A: Move the subscription to another saved card
Select another saved card from the dropdown.
Click Move and remove card.
Your subscription will continue using the selected card.
Option B: Stop automatic renewal
Select Do not move it, stop renewing instead.
Click Remove card.
Your subscription will be scheduled for cancellation.
Your paid plan remains active until the end of the current billing period. After that, your store will move to the Free Plan.
Cancel Your Subscription
1. Go to Billing.
From your dashboard, navigate to Billing and open the My Plan tab.
2. Review your current plan.
Check your current subscription and billing details before proceeding.
3. Start the cancellation process.
Select the option to cancel your plan and choose a cancellation reason when prompted.
4. Confirm the cancellation.
Review the cancellation details and confirm your request.
5. Check the cancellation status.
Once the cancellation is successful, a confirmation message will appear.
Your subscription will be marked as Cancellation Pending. Your plan remains active until the displayed expiration date.
You can still resubscribe from the Billing page before your current paid period ends.
Resubscribe or Add a New Card
If you change your mind after scheduling a cancellation:
Go to Billing → Payment Methods.
Click Add a New Credit Card if you need to add a different payment method.
Enter your new card details and click Save Card.
Return to Billing → My Plan.
Click Resubscribe and follow the prompts to reactivate your plan.
Expected Result
After completing the process:
Unused cards are removed from your saved payment methods.
Active subscriptions can be transferred to another saved card.
Canceled subscriptions remain active until the end of the paid billing period.
You can add a new card and resubscribe if you want to continue your service.
Important: Removing a card linked to an active subscription may stop automatic renewal. If you only want to change your payment method, move your subscription to another saved card instead of selecting the cancellation option.
Need more help?
For more information and assistance, please send an email to support@prosperna.com.