Feature Availability: ALL PLANS
Convenience fees are platform processing fees (in addition to any applicable subscription fees) and are designed to cover the costs associated with providing the convenience of the platform.
Why is it important? By understanding how convenience fees work, merchants can decide how they want convenience fees to be applied. By using the Convenience Fee Splitter feature, merchants can control who pays for convenience fees.
Looking for a we-do-it-for-you service? Let us know at support@prosperna.com
About Convenience Fees
What is a Convenience Fee?
A convenience fee is a charge added to the total transaction amount.
Convenience Fee = sum total of amount of products sold + shipping fee x convenience fee percentage.
Convenience fees do not apply to COD via Store Pickup and Book My Own shipping methods.
The following are the corresponding convenience fees based on your Prosperna subscription plan.
|
Plan Type |
Convenience Fee Percentage |
|
Free |
2% per transaction |
|
Plus |
1.8% per transaction |
|
Pro |
1.5% per transaction |
|
Premium |
1% per transaction |
Sample Computation:
|
Given: Total: P1,000 Shipping Fee: P100 Sub-Total: P1,100 |
|
Convenience Fee Formula |
Sub-Total x Convenience Fee Percentage |
|
Free |
P1,100 x 2% (0.02) |
|
Free Convenience Fee |
=P22 |
|
Pro Plan |
P1,100 x 1.5% (0.015) |
|
Pro Plan Convenience Fee |
=P16.5 |
|
Premium Plan |
P1,100 x 1% (0.01) |
|
Premium Plan Convenience Fee |
=P11 |
Need more help?
For more information and assistance, please send an email to support@prosperna.com. You may also read the guide on how to submit a request or report an issue to the Customer Support Team.
Happy Selling!