Feature Availability: ALL PLANS
Delivery is an essential part of having a business. We aim to give our merchants avenues to be able to deliver their customers orders
Why is it important? This is a way for merchants to deliver their products to their customers
Skill Level: Beginner | Advanced | Expert
How long does it take to do? 5 Minutes
Requirements:
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Photo of Proof of Shipping
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Information on Shipping for comment
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Working email address of the client
Summary
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Go to Orders
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Select Order ID
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Add a comment and attach the Photo of the Proof of Shipping
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Under Additional Notes, toggle Publish to Customer
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Click Update
Note: After doing all of these, the customer will see all of the comments and attachments
Steps on How to Attach Proof of Shipping
1. Go to Orders
2. Select Order ID
3. Add a comment and attach the Photo of the Proof of Shipping
4. Under Additional Notes, toggle Publish to Customer
5. Click Update
On the lower right most of the page click update
Result: The customer will now see the comment and attachment.
The customer will see the comment and attachment thru email.
Need more help?
For more information and assistance, please send an email to support@prosperna.com. You may also read the guide on how to submit a request or report an issue to the Customer Support Team.
Happy Selling!