BYO Shipping Lalamove - FAQS

Can I use my own Lalamove account?

Answer: Yes.

Simply connect your Lalamove API credentials in Settings → Shipping.


Can multiple Prosperna stores share one Lalamove account?

Answer: No.

A Lalamove account can only be connected to one Prosperna store at a time.


Can I disconnect later?

Answer: Yes.

You can disconnect and reconnect your account at any time.


What happens after I disconnect?

Answer: Your store automatically returns to Prosperna's shared Lalamove account.


Will my existing orders be affected?

Answer: No.

Existing orders continue to function normally. Only new quotations and bookings use the currently connected account.


Need more help?

For more information and assistance, please send an email to support@prosperna.com.


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