Unable to Connect
Possible Causes
Invalid API Key
Invalid Secret Key
Inactive Lalamove account
Solution
Verify your API credentials and try connecting again.
Webhook Status Remains Waiting
Possible Causes
Webhook not registered
Incorrect Webhook URL
No callback received yet
Solution
Register the Webhook URL in the Lalamove Partner Portal and wait for the first callback.
Shipping Fee Doesn't Change
Verify that:
Your Lalamove account is connected.
Same Day Delivery is enabled.
Your preferred Shipping Fee Calculation mode has been saved.
Delivery Updates Not Appearing
Confirm that:
The webhook status is Webhook Active.
The order was booked using your connected Lalamove account.
Need more help?
For more information and assistance, please send an email to support@prosperna.com.