Overview
When you connect your own Lalamove account using Bring Your Own (BYO) Shipping, all Lalamove quotations, bookings, tracking, and delivery status updates are handled using your own Lalamove account instead of Prosperna's shared account. This gives you full control over your delivery operations while allowing orders to be managed directly from the Prosperna Merchant Dashboard.
Why is this important?
Using your own Lalamove account allows you to:
Book deliveries using your own Lalamove wallet.
View bookings in your own Lalamove dashboard.
Receive automatic delivery status updates through webhooks.
Access tracking links directly from the order details.
Manage customer shipping fees based on your configured shipping settings.
Requirements:
Connected your own Lalamove account to Prosperna.
Configured your Lalamove webhook.
Enabled Same Day Delivery for your store.
Order Management and Booking Process
1. Customer places an order
The customer selects Same Day Delivery during checkout.
Prosperna generates a live Lalamove shipping quotation using your connected Lalamove account.
2. View the order
After checkout, go to:
Merchant Dashboard → Orders
Open the newly created order to review the shipping details.
3. Book a Rider
From the order details page, click Book a Rider.
Prosperna sends the booking request using your connected Lalamove account. The delivery is billed directly to your own Lalamove wallet instead of Prosperna's shared account.
4. Review booking information
Once the booking is successful, the order is updated with:
Reference Number
Vehicle Type
Delivery Status
Tracking Link (when available)
These details are displayed in the Delivery section of the order.
5. Track delivery progress
When your webhook is configured correctly, Prosperna automatically receives delivery updates from Lalamove.
As the delivery progresses, the order status is updated automatically, and the tracking link remains available for monitoring the rider's real-time location.
Result
Your rider is booked using your own Lalamove account.
Delivery charges are billed to your own Lalamove wallet.
Delivery information is automatically synchronized with Prosperna.
You can monitor the order directly from the Orders page using the delivery status and tracking link.
Frequently Asked Questions
Will existing orders be affected if I disconnect my Lalamove account?
No. Existing orders continue to function normally. Only new quotations and bookings will use the currently active Lalamove account.
Where can I view my delivery information?
Open the order in Merchant Dashboard → Orders. The Delivery section displays the booking reference, vehicle type, delivery status, and tracking link after a rider has been booked.
Need more help?
For more information and assistance, please send an email to support@prosperna.com.