When you connect your own Lalamove account through Bring Your Own (BYO) Shipping, your customers continue to enjoy the same seamless checkout experience while benefiting from the shipping rates and delivery settings you configure for your store.
Customers can select Same Day Delivery, view the shipping fee during checkout, and receive delivery updates as their order progresses. Behind the scenes, the delivery is quoted and booked using your own Lalamove account instead of Prosperna's shared account.
Why is this important?
Using your own Lalamove account allows you to:
Offer your preferred shipping fee configuration.
Use your own Lalamove account for quotations and bookings.
Provide customers with real-time delivery tracking.
Automatically update delivery statuses throughout the order journey.
Customer Experience
1. Select Same Day Delivery
During checkout, customers choose Same Day Delivery as their preferred shipping method.
Prosperna requests a live shipping quotation using your connected Lalamove account.
2. View the Shipping Fee
The shipping fee displayed at checkout depends on the shipping fee calculation method you have configured.
Customers will see one of the following:
Auto-Calculated by Courier – Displays the live Lalamove quotation.
Courier Quote + Your Add-ons – Displays the courier quotation plus your configured markup and/or additional charges.
Flat Shipping Fee – Displays your predefined flat shipping fee regardless of the courier quotation.
3. Complete Checkout
Once the customer places the order, Prosperna creates the order and prepares it for rider booking.
When you click Book a Rider, the delivery is booked using your connected Lalamove account.
4. Receive Delivery Updates
If your Lalamove webhook is configured, Prosperna automatically receives delivery status updates.
Customers can receive updates as the order progresses through the delivery process.
5. Track the Delivery
Once Lalamove provides a tracking link, customers can monitor the rider's delivery progress in real time.
The tracking link is automatically associated with the order after booking.
Result
Your customers will experience:
A familiar and seamless checkout process.
Accurate shipping fees based on your configured settings.
Same Day Delivery through Lalamove.
Real-time delivery updates.
Access to delivery tracking once a rider has been assigned.
Frequently Asked Questions
Will customers notice that I'm using my own Lalamove account?
No. The checkout and ordering experience remains the same. The difference is that quotations, bookings, and billing are processed through your own Lalamove account behind the scenes.
Can customers still track their delivery?
Yes. Once a rider has been booked and a tracking link is available, customers can monitor the delivery in real time.
Need more help?
For more information and assistance, please send an email to support@prosperna.com.