Feature Availability: ALL PLANS
Changing the status of an order will send an Email notification to your consumer.
Why is it important? The Order Status is used to notify your consumer on what part of the process their order is in.
Requirements:
This status only shows if an order is new.
This status is available when the order's payment is completed. Once an order is accepted you can now start processing your orders.
Note: If you are using Lalamove, orders are automatically accepted to take advantage of Lalamove's dynamic pricing mechanism, which is based "on demand".
This status is only available if an order is a COD or Delivery w/ Pending Payment. Once the order is declined the order will be canceled.
Order is ongoing in the fulfillment process.
The order has been picked up by the logistics provider.
The package is in transit to the customer.
This status is only available after accepting an order. Completing an order will indicate the order was successfully received by the consumer.
The package is packed and prepared for the logistics provider to pick up from the merchant.
This status is available after accepting an order. Canceling an order will stop the order from being shipped by you or one of our last mile shipping partners.
Note: If you are using Lalamove you can only cancel an order if the shipping status of your order is ASSIGNING_DRIVER or it is less than 5 minutes in ON_GOING.
This status is if the product is returned by the customer to the merchant.