Feature Availability: ALL PLANS

When fulfilling orders, canceled or expired pickups are normal when running an online business. 

Why is it important? The rebooking feature helps merchants make sure that their customer orders are on their way to being delivered.

Skill Level: Beginner | Advanced | Expert 

How long does it take to do? 2 Minutes

Requirements:

1. Failed delivery status of order

Summary:

1. Go to Orders
2. Select Order
3. Click on Rebook Order button
4. Confirm

Steps to Rebook Order in J&T

1. Go to Orders

2. Select Order

From the list of Pending Orders, select the order ID of the intended order to generate the waybill.

or go to Actions, then select View

3. Click the Rebook Order button.

4. Click Confirm

Result: You have successfully rebooked the order.

Need more help?

For more information and assistance, please send an email to [email protected] or click here.