What is J&T Standard Delivery
Have orders delivered via regular shipping through the courier's lead time. Here’s a quick look at what you need to know before choosing this option:
- Weight is up to 50 kg
- The size limit on LxWxH is up to 60x36x32 cm
- The shipping fee will depend on the size packaging type
When testing J&T delivery please ensure you use a real address with a real product for more efficient result. J&T will attend to all orders real time with respect to their SOP process.
Parcel pick up has 1-7 days lead time, in the event that the parcel is not ready during the pick up process, the order will be cancelled.
For more details on lead time click HERE.
J&T Rate starts at 85PHP. See all detailed rates HERE.
NOTE: Generate Waybill button will only appear after clicking the Book a Rider Button. SLA will only apply after the waybill is generated.
Important Reminders
Packaging
- Rates are determined by both actual weight and volumetric weight, whichever is higher for your own packaging.
- Additional charges may apply for any packaging enhancement and other services requirement.
- The final weight for Own Packaging shipments is the actual weight (weighed on a scale) vs. Volume weight (dimensions of the package), whichever is higher rounded up to the next whole number. To compute for the volume weight, use the following formula: Length (cm) x Width (cm) x Height (cm)/3500. Example: 30cm x 30cm x 30cm/3500 = 7.7 kg
- Shipping Fees are based on their accounted weight after final packaging. Additional charges, if any.
Delivery Attempt
- “Return to Sender” will be billed 50% of the total shipping fee. For clarity, the RTS charge will only be imposed on parcels that are successfully returned to the customer.
- Maximum of 3 delivery attempts per waybill.
- An additional charge of 2.75% of the COD amount is applicable for cash on delivery (COD). Payment will be remitted twice within a week.
Billing, Claims, and Other
- For safety, J&T Express provides a value-added service, which is a special service for express mail. The value-added fee is 1% of the declared price of the item (according to the invoice of the item).
- J&T Express may set up appropriate rounding-off mechanisms or otherwise round-off amounts hereunder to the nearest higher amount in whole currency.
- All sea freight and airfreight shipments are subject to the terms and conditions are written at the back of the consignment note (Bill of lading / Air Waybill).
- Any billing concern(s) must be communicated in writing within seven (7) days from the date of receipt, otherwise, it shall be considered correct and payable in full.
- In the event of claims, a formal written claim must be submitted to Prosperna within 15 days from the date of shipment for lost items and 3 days from the date of receipt for damaged items.
- Otherwise, the claim shall be deemed abandoned and waived. If you declare the value of the item/package, our maximum liability is Php 30, 000.00 per package/shipment and the maximum compensation amount for a document parcel is Php 500.00. We do not provide all-risk insurance.
Note: We highly suggest to all clients to immediately report the loss or damage and to notify J&T Express.
Failure to notify within the specific time stated shall be tantamount to a waiver of the Client's right to claim.
What are the items that I can't sell?
Prohibited for all modes of transport
- Any shipment that may cause damage or delay to other shipments, personnel or instruments
- Corrosive materials (e.g. wet cell/car batteries, mercury, acids, battery fluids)
- Infectious substances (e.g. insecticides, live virus materials)
- Hazardous materials
- Explosive materials (e.g gun powders, acetone, Aerosols, butane, Insecticide Gases )
- Flammable liquid
- Illegal goods (e.g. marijuana, drugs)
- Live animals/insects (e.g. Snakes, Spider)
- Firearms and ammunition
- Human corpses/Carcasses (dead species)
- Human remains including ashes
- Body parts and blood are considered dangerous goods.
- Lottery or gambling devices (e.g. casino chips)
- Any unidentified liquid (or no labels)
- Anything with these labels or dangerous goods
Delivery Lead Time
How to Track Deliveries
For every order delivered via Prosperna Shipping, there will be a tracking number available depending on the selected courier.
You may check the waybill for this tracking number or in-app via the Orders Page.
Once you have the tracking number, you may check the following channel:
J&T - Trace & Track
Delivery Pouches
J&T provides FREE delivery pouches on the first pickup and upon request.
This is where you can paste your printed waybills.
On the first pickup, you may request for pouches in advance so you can prepare order packaging before the courier arrives for future orders.
Waybills
Waybills are shipping labels required by logistics providers.
This is a document issued by a carrier giving details and instructions relating to the shipment of a consignment of goods.
Typically it will show the names of the consignor and consignee, the point of origin of the consignment, its destination, and route.
After the correct waybill information has been generated, you can print it when you finish arranging pickup for your order.
Tips to Print Waybills
- Use quality sticker paper to print waybills to avoid scanning errors.
- Use thermal printers to avoid ink smudges and repel water.
- Attach the sticker to your parcel before shipping out. It needs to be clear and placed over the flap to avoid tampering.
- Just follow the format generated by the app to avoid any issues with partner couriers.
Print Waybills
- Go to Orders
- Select Order
- Click the Book a Rider button
- Confirm Address and Click Book
- Generate Waybill
- Print Waybill
Need more help?
For more information and assistance, please send an email to [email protected] or click here.
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