Feature Availability: ALL PLANS
Customer payments refer to the financial transactions made by your customers with your business in exchange for the products or services rendered.
Why is it important? This is a critical aspect of a business's financial operations, as it directly affects cash flow and profitability.
How to know when a customer has successfully paid for an order?
Here are the steps of order completion to help you understand how the process works:
- First, your customer places an order from you.
- Next both your customer and you, as the merchant, will receive an email confirmation. You can also check order details under orders for the payment status.
- Then both your customer and you will receive an update from our partner logistics provider regarding the delivery status.
- Once the delivery has been successfully completed and confirmed, the merchant needs to mark the Order Status as completed.
Where does the customer's payment go?
Customer orders that use Cash on Delivery (COD) and Cash on Pickup (COP) as payment methods are not eligible for withdrawal because the funds related to the customer's payment go directly to the merchant.
For other payment methods, the funds related to the customer's payment will be held within Prosperna Payments where it can be withdrawn after 3 days.
What is the Payment Gateway Fee?
Payment Gateway Fees are prices that the Payment Option charges when using their services. The following are the available payment options and their corresponding payment gateway fees.
Payment Option Payment Gateway Fee
| 1. Visa & Mastercard | 3.3% (minimum PhP 15) |
| *Plus 1% for international cards | |
| 2. Bank Transfers | 1% per transaction (minimum PhP 15) |
| 3. GCash | 2.5% per transaction |
| 4. PayMaya | 2.5% per transaction |
| 5. GrabPay | 2.5% per transaction |
| 6. 7-Eleven | 1.5% per transaction (minimum PhP 15) |
Sample Computation:
|
Given: Total Order price: 1000 Shipping Fee: 100 |
|
Grand Total of Merchant Fees = 1100
|
| Credit / Debit Card | Computation |
| Payment Gateway Fee | ( 3.3% of Grand Total of Merchant fees ) |
| Calculation: | |
| = ( ( 3.3 / 100 ) * 1100) | |
| = ( 0.033 * 1100 ) | |
| = 36.3 | |
| Payment Gateway Fee: | 36.30 |
*All prices are exclusive of VAT. Would you like an "Official Receipt"? Send your request to: [email protected]
What are Convenience Fees?
The benefit of our pricing plans are, we can keep our monthly subscription fees affordable and “grow together” with a reasonable convenience fee.
Sample Computation:
|
Total: P1,000 Shipping Fee: P100 Sub-Total: P1,100
|
Payment Methods per Shipping Type
Prosperna Shipping makes it convenient for merchants and customers to process orders and make payments.
Lalamove
- Offers real-time and scheduled deliveries
- Does not accept cash on delivery (COD) and over the counter
- Accepts credit card only
J&T
- Offers Standard Delivery
- Accepts all major payment methods
What Payment Options Can Merchants Accept?
Note: To enable these payments you must read What Documents Do I Need to Submit for Prosperna Payments
Prosperna Payments have the following payment options.
Credit & Debit Cards
Accept Mastercard and Visa credit and debit cards.
List of Accepted Cards
- Visa
- Master Card
- JCB
- AMEX
Bank Transfers
Accept electronic bank transfers directly from a customer's deposit account.
Lists of Available Bank Transfer Options
- BPI
- UNIONBANK
E-wallets
Accept customer payments directly from their GCash, Maya, and Grabpay accounts.
List of Available E-Wallets
- Maya
- Gcash
- Grab Pay
Over the Counter
Collect customer payments from over 2,000 7-Eleven store locations.
Need more help?
For more information and assistance, please send an email to [email protected] or click here.
Happy Selling!
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