Feature Availability: ALL PLANS
At Prosperna, our goal is to help your business succeed.
We have a broad range of support resources such as our Knowledge Base, in-app chat, and support channels on Facebook, WhatsApp and YouTube.
In the event that you don't find the answers that you're looking for, you can submit a support ticket to our team via email.
Why it's important? Our support team is dedicated to helping customers find answers and resolve their problems.
Note: Our support operating hours are Monday to Friday from 8 AM to 5 PM (Manila Standard Time).
Summary
- Send an email to: [email protected]
- Message us in-app
- Reach us on Facebook, WhatsApp and YouTube
Methods to Report an Issue
1. Send an email to: [email protected]
Recommended For: Critical and urgent issues that require formal documentation
Follow this format, for a faster and better quality of support:
Subject: <Store Front OR Admin Panel> | <Main Issue>
Content: Please provide the following details
- Basic Information - your name and contact details to let us know who you are
- Website URL/Link - let our team know which page needs attention or where to go
- Description - tell us what happened and be as detailed as possible
- Your device model, internet connection and browser type
- What you were doing while inside the app
- The issue that occurred and what your expected outcome was
- Attachments - send us screenshots or screen recordings to help us recreate the issue
- Customer Success Manager - Prosperna staff who helped you setup your account
Note: Submitting a support ticket with incomplete details may take longer to resolve.te:
2. Use the In-App Chat
Recommended For: Quick "how-to" assistance from our team in real-time.
You can access our chat support team from our website, the login page or any page after logging in, on the bottom left corner of your screen.
- Click on the message icon
- Select the "Help Center" button
- In the event, you don't find your answer, select the "Ask a Question" button
- You have the option to send an email,
- Or if we're online, you can talk to a representative in real time.
3. Send a Message on Social Media
Recommended For: Less critical concerns or suggestions
You can reach us on our socials to ask questions, get partner referrals, for quick follow-ups, or if you have any suggestions that would help us improve our products and services.
Feel free to leave a comment or message on any of our social media channels:
Need more help?
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