Feature Availability: ALL PLANS
At Prosperna, your success is our passion and commitment. We have a library of support materials such as our Help Center, in-app chat, and support channels via Facebook, Instagram, Twitter, LinkedIn, and YouTube.
In the event that you don't find the answers that you're looking for, you can submit a Support Ticket to our team via email.
Why it's important? Our support team is dedicated to helping merchants find answers quickly, resolve problems and take in requests about Prosperna products.
Note: Our Support Team operates from Monday to Friday from 8 AM to 5 PM - Manila Standard Time. Initial response from our team will take 1-2 business days. However, you may still your send Support Ticket at any given day and time.
Summary
Send an email to support@prosperna.com
Message us in-app
Reach us via Facebook, Instagram, Twitter, LinkedIn, and YouTube
Note: To support you better, please be as detailed as possible and take note of the terms indicated in our Service Level Agreement .
Methods to Report an Issue
1. Send an email support@prosperna.com
Recommended For: Critical, urgent issues that require formal documentation
Follow this format, for a faster and better quality of support:
Subject: ProspernaOne | <Store Front OR Admin Panel> | <Main Issue>
Content: Please provide the following details
Basic Information - your name, contact details, store link, and other relevant information to let us know who you are
Website URL/Link - let our team know which page needs attention or where to go
Description - tell us what happened and be as detailed as possible
What you were doing (in-app activity)
Your device model, internet connection, app version/browser
The issue that occurred, the expected outcome
Attachments - send us screenshots or screen recordings to help us visualize the issue
Customer Success Manager - Prosperna staff who helped you setup your account
Note: Submitting a Support Ticket with incomplete details may be put on hold, least prioritized, and may take longer to resolve.
2. Use the In-App Chat (Web Version)
Recommended For: Quick assistance from our representatives in real-time.
You may access our in-app chat from the login page or any page after logging in, on the middle-right of your screen.
Click on the ‘Need Help? button.
When Logged In:
2. Open the Chat Widget
Select “Chat with us”
Type Your Message
Wait for a Reply
You can also explore the menu options for quick help:
Watch a Demo | Create a FREE Account | Getting Started | Online Training | What’s New
3. Send a Message on Social Media
Recommended For: Less critical and urgent concerns, suggestions
You can reach our socials to ask for inquiries, referrals, quick follow-ups, or if you have any suggestions that would help us improve our products and services.
Feel free to leave a comment or message on any of our channels:
Need more help?
For more information and assistance, please send an email to support@prosperna.com.