FAQs

Log In Via Google

Feature Availability: ALL PLANS Thanks to social media and the development of email providers, it's easier to create accounts across different online platforms. Why is it import ...

Add Users

Feature Availability: FREE | PLUS | PRO | PREMIUM Manage who has access to your Prosperna Account by adding users and giving permissions. Users can be admins, moderators, and mor ...

How SKUs Work

Feature Availability: Easily organize and track your inventory more effectively. Each SKU represents a specific product variant, allowing you to accurately count and monitor stock ...

What is Account Usage

Feature Availability: FREE | PLUS | PRO | PREMIUM Account Usage refers to the details of your plan, such as the number of available products, the number of users allowed, and the ...

Updating E-mail Address

Updating E-mail Address Feature Availability: ALL PLANS Email is an integral part of creating an account on a website as it helps with account verification, communication, acco ...

Clearing Cache

"Clearing the cache" refers to the process of deleting or removing temporary files and data stored in a cache. A cache is a storage location that holds copies of frequently accesse ...

How to Activate Premium Trial

Feature Availability: FREE | PLUS | PRO | PREMIUM If you’re looking to do more with Prosperna, you can always give our Prosperna Premium plan a try with a 14-day FREE trial. ...

How to Submit a Feature Request

Feature Availability: ALL PLANS This is a feature from Prosperna where we allow our customers to vote and make a request for whatever they want to see in their Prosperna store. S ...

Create Customer Account

Feature Availability: ALL PLANS Create Customer Account enables customers to log in before placing orders, allowing them to easily track their purchases, save their address for fa ...

How to Verify Your Mobile Number

Feature Availability: ALL PLANS Verifying your mobile number can help prevent fraudulent activities and add an extra layer of security. It helps ensure that your contact informati ...

Resend Verification Link

Feature Availability: ALL PLANS As part of digital safety and security, verify your account using the provided mobile number or email address. Why is it important? This helps ...

Enabling Customer Support Limited Access

Feature Availability: ALL PLANS This feature allows our Customer Support team to log in to a merchant's Prosperna account with limited access. That means we won't be able to ed ...

Support Ticket Priority List Implementation

Due to a significant increase in ticket volume, we have implemented a priority list to ensure that we address urgent issues promptly and efficiently. This priority list categorizes ...

User Roles & Permissions

Feature Availability: FREE | PLUS | PRO | PREMIUM Manage who has access to your Prosperna Account by adding users and assigning permissions. Users can be admins, moderators, and ...

An Error XXX popped up

A website builder powers an online store and it is often inevitable to encounter HTTP codes. Why is it important? HTTP codes are used to communicate the status of a website or whe ...

Forgot Password

Feature Availability: ALL PLANS When you forget your password and accidentally lock yourself out of your account, you can reset your password. Why is it important? A login page ...