FAQs
- Overview
- FAQs
Temporary Close
Feature Availability: PLUS | PRO | PREMIUMThe Temporary Close feature allows you to temporarily stop accepting orders for specific store locations during a selected date and time. ...
Error Messages
These system notifications alert users when network or connection issues occur while using Prosperna. They include warnings for being offline, having a slow connection, or confirmi ...
About 2-Step Verification
2-Step Verification is an extra layer of security to your Prosperna account by requiring a one-time verification code whenever you log in from an unrecognized device. This helps pr ...
How to Contact Support
Feature Availability: ALL PLANSAt Prosperna, your success is our passion and commitment. We have a library of support materials such as our Help Center, in-app chat, and support ch ...
My Author Profile
Your Author Profile determines the default author name used when creating blog posts in your Prosperna account. This helps standardize how authorship is displayed across your publi ...
Log In Via Google
Feature Availability: ALL PLANSThanks to social media and the development of email providers, it's easier to create accounts across different online platforms. Why is it important? ...
Add Users
Feature Availability: FREE | PLUS | PRO | PREMIUMManage who has access to your Prosperna Account by adding users and giving permissions. Users can be admins, moderators, and more, ...
Credit Card Declined
Feature Availability: ALL PLANS If your customer’s credit card payment didn’t go through, don’t worry — we understand how frustrating that can be. This ar ...
How SKUs Work
Feature Availability: Easily organize and track your inventory more effectively. Each SKU represents a specific product variant, allowing you to accurately count and monitor stock ...
What is Account Usage
Feature Availability: FREE | PLUS | PRO | PREMIUMAccount Usage refers to the details of your plan, such as the number of available products, the number of users allowed, and the a ...
Updating E-mail Address
Updating E-mail AddressFeature Availability: ALL PLANSEmail is an integral part of creating an account on a website as it helps with account verification, communication, account ...
Clearing Cache
"Clearing the cache" refers to the process of deleting or removing temporary files and data stored in a cache. A cache is a storage location that holds copies of frequently accesse ...
How to Activate Premium Trial
Feature Availability: FREE | PLUS | PRO | PREMIUMIf you’re looking to do more with Prosperna, you can always give our Prosperna Premium plan a try with a 14-day FREE trial.Why is i ...
How to Submit a Feature Request
Feature Availability: ALL PLANSThis is a feature from Prosperna where we allow our customers to vote and make a request for whatever they want to see in their Prosperna store.Skill ...
Create Customer Account
Feature Availability: ALL PLANSCreate Customer Account enables customers to log in before placing orders, allowing them to easily track their purchases, save their address for fast ...
How to Verify Your Mobile Number
Feature Availability: ALL PLANSVerifying your mobile number can help prevent fraudulent activities and add an extra layer of security. It helps ensure that your contact information ...
Resend Verification Link
Feature Availability: ALL PLANSAs part of digital safety and security, verify your account using the provided mobile number or email address. Why is it important? This helps conf ...
Enabling Customer Support Limited Access
Feature Availability: ALL PLANSThis feature allows our Customer Support team to log in to a merchant's Prosperna account with limited access. That means we won't be able to edit ...
Support Ticket Priority List Implementation
Due to a significant increase in ticket volume, we have implemented a priority list to ensure that we address urgent issues promptly and efficiently. This priority list categorizes ...
How to Claim Your Free “.store” Domain
Feature Availability: ALL ANNUAL PAID PLANSProsperna gives you a free .store domain for 1 year to help strengthen your brand and make your online store easier to share and remember ...
User Roles & Permissions
Feature Availability: FREE | PLUS | PRO | PREMIUMManage who has access to your Prosperna Account by adding users and assigning permissions. Users can be admins, moderators, and mo ...
An Error XXX popped up
A website builder powers an online store and it is often inevitable to encounter HTTP codes. Why is it important? HTTP codes are used to communicate the status of a website or whe ...
Single Page Checkout (SPC)
Feature Availability: ALL PLANThe Single Page Checkout feature simplifies the checkout process by combining all steps — Contact, Delivery or Pickup, Shipping, Payment, Order Notes, ...
Forgot Password
Feature Availability: ALL PLANSWhen you forget your password and accidentally lock yourself out of your account, you can reset your password.Why is it important? A login page ser ...