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How to Set Up Store Pickup

Updated
Feature Availability User Permissions Time to Complete Skill Level
Philippine and US stores on Launch, Grow, Scale and Premium Trial. Not available on Free Store owner, or a team member with Store settings & administration access About 10 minutes Beginner

Summary

Overview: Store Pickup lets customers collect their orders from your store location instead of having them delivered. No shipping fee is added. You set the pickup instructions customers see at checkout and a pickup address for each store location. Customers can pay with Cash on Pickup when they collect the order.

Prerequisites:

  • A store on the Launch, Grow, Scale or Premium Trial plan.
  • Store owner access, or a team member with Store settings & administration access.
  • At least one active store location. See How to Add Your Store Location.

Step-by-Step Instructions

Step 1: Set up Store Pickup

  1. In the sidebar, click Settings, then Shipping.
  2. On the Store Pickup card, click Set Up (or Manage if you've set it up before).
  3. On the Settings tab, under Payment Option (Choose at least one), tick how customers can pay:
    • Cash on Pickup: the customer pays in cash when they collect the order.
    • Bank Transfer (Philippine stores).
    • Cash on Delivery is greyed out for Store Pickup.
  4. Check the checkout text:
    • Shipping Description (up to 180 characters): shown under Store Pickup in the list of shipping options, and on the Pickup tab at checkout once the customer has chosen pickup. Default: This shipping type will enable you or any authorized person to pick up your orders from our store location.
    • Pickup Instructions (up to 500 characters): shown after the customer chooses Store Pickup. The default text asks the customer to contact you to arrange the pickup time.
    • Click Reset to Default under a box, then confirm, to restore the default text.
  5. Click Save. The first time, you see Successfully set up shipping settings. and Store Pickup is switched on.

Step 2: Add the pickup address

The Business Pickup Address section only appears while Store Pickup is switched on. If the page shows Store Pickup is switched off, switch it on from Settings → Shipping first.

  1. Under Business Pickup Address, click + Add Pickup Address.

  2. Fill in Add New Address:

    Field Philippine stores US stores
    Save Address as A nickname for this address. Each nickname must be unique. Same
    Country Filled in for you Filled in for you
    Business Address Street address Street address, up to 35 characters
    Apartment, suite, etc. Not shown Optional, up to 35 characters
    State/Province (PH) or State (US) Choose from the list Choose from the list
    City Choose from the list Type it, up to 35 characters
    Barangay Choose from the list Not shown
    ZIP Code Not shown Required
    Contact Person Required Required
    Contact Number Required Required
    Store Name The store location this address belongs to Same

  3. Click Save. You see Successfully added pickup address.

Each store location can have one Store Pickup address. + Add Pickup Address disappears once every active store location has one.

To change an address, click the pencil icon on its row in the table, edit it in Edit Address, and click Save. You see Successfully updated pickup address.

Step 3: Make sure Store Pickup is switched on

On Settings → Shipping, check that the switch on the Store Pickup card is on. Customers only see shipping methods that are switched on.

Step 4: See what your customers get at checkout

  1. If you offer both delivery and pickup, the customer chooses Store Pickup under Delivery or Pickup. If Store Pickup is your only shipping method, it is chosen for them.
  2. The customer selects Store Pickup.
  3. A Selecting Store Pickup box shows your Pickup Instructions, and under Store Details and Contact: the pickup address, contact person and mobile number for the store location they are ordering from.
  4. If you ticked Cash on Pickup, the customer can choose it as the payment method.

Step 5: Hand over the order and mark it paid

For Cash on Pickup orders, after the customer pays:

  1. In the sidebar, click Orders, then open the order.
  2. Set Payment Status to Paid.
  3. Click Update, then click Update again to confirm.

See How to Accept Cash Payments (Cash on Delivery and Cash on Pickup) for details.

Verify It Worked

Success criteria:

  • You see Successfully set up shipping settings. (first save) or Successfully updated shipping settings.
  • The Business Pickup Address table lists your address with its Store Name and Store Address.
  • On Settings → Shipping, the Store Pickup card shows Manage and its switch is on.
  • At checkout, Store Pickup appears and shows your pickup instructions and address.

Troubleshooting

Common errors

  • "Store location is required before you can add a pickup address. Go to Locations Settings to set up the location of your store.": click Locations Settings and add a store location. See How to Add Your Store Location.
  • I can't find the Business Pickup Address section: Store Pickup is switched off. On Settings → Shipping, switch it on, then open Manage again.
  • The + Add Pickup Address button is missing: every active store location already has a Store Pickup address. Edit an existing address with the pencil icon, or add another store location.
  • "Address nickname must be unique": another pickup address already uses that Save Address as name. Choose a different one.
  • "Must be 35 characters or less" (US stores): shorten the Business Address, Apartment, suite, etc. or City.
  • "Please select at least one payment option.": tick Cash on Pickup or another option, then click Save.
  • "Shipping Description field is required.": the Shipping Description box is empty. Type a description or click Reset to Default.
  • Customers see Store Pickup but no address: the store location they are ordering from has no Store Pickup address yet. Add one in Step 2.

Limitations & considerations

  • Store Pickup has no Rates tab and never adds a shipping fee.
  • A pickup address can't be deleted on this page. You can edit it.
  • Customers see the pickup address of the store location they are ordering from.
  • Store Pickup doesn't show at checkout when the cart has only digital products.
  • When a customer schedules a pickup for Later, the earliest time they can pick is your Order Processing Time ahead of now, moved forward to your opening time. See How to Set Your Order Processing Time.

Next Steps & Related Resources

Need more help? For more information and assistance, please send an email to support@prosperna.com.

Last Updated: 10/19/2026