Help Center
Help Center›Getting Started

How to Delete Your Account or Store

Updated
Feature Availability User Permissions Time to Complete Skill Level
Launch, Grow, Scale and the free trial Store owner (deletes the account and stores) or team member (deletes only their own account) About 2 minutes Beginner

Summary

Overview: You can permanently delete your Prosperna account from My Account. What gets deleted depends on who you are:

  • Store owner: your account, your store, every other store you own under the same login (workspaces you added), and the accounts of all team members in those stores.
  • Team member: only your own team member account. The store and everyone else's accounts stay.

Deleting can't be undone. There's no separate button to delete only a store and keep your account, and no option to transfer a store to someone else.

Prerequisites:

  • You're logged in with the account you want to delete.
  • Store owners, before you start:
    • If you have money in your balance, withdraw it first. See How to Withdraw Your Balance.
    • If you're on a paid plan, cancel it first so you aren't billed again. See How to Cancel Your Plan.
    • If you own more than one store under the same login, check that you want to delete all of them.

Step-by-Step Instructions

Step 1: Open My Account

  1. Click your profile at the top right of the dashboard, then click My Account.
  2. Stay on the Personal Information tab and scroll to the bottom.

Step 2: Delete your account

  1. Click Delete Account (in red, below Legal).
  2. Read the warning in the Delete Account window: "Are you sure you want to delete your account? This action is PERMANENT and cannot be undone."
  3. Type DELETE in capital letters in the box.
  4. Click Delete. To stop, click Cancel instead.

Verify It Worked

Success criteria:

  • You see "Account Deleted Successfully" and you're logged out.
  • You can no longer log in with that account.
  • If you were the store owner, your online store is no longer available.

Troubleshooting

Common errors

  • "Text Not match": the text you typed isn't exactly DELETE. Type it in capital letters with no spaces and click Delete again.
  • An error appears and you stay logged in: the deletion didn't finish. Contact support before you try again, so they can check what was removed.

Limitations & considerations

  • Deletion is permanent and can't be undone.
  • Store owners: deleting removes every store you own under the same login, not just the one you're viewing. Your team members lose access to those stores too.
  • Team members: deleting your account doesn't delete the store. If you only want to stop working on one store, ask the store owner to remove you instead. See How to Add Team Members.
  • Your Prosperna login is deleted along with the account. If you use the same email to work on other stores, contact support before you delete.
  • If you only want to pause selling, close your store temporarily instead. See How to Temporarily Close Your Store.

Next Steps & Related Resources

Need more help? For more information and assistance, please send an email to support@prosperna.com.

Last Updated: 10/10/2026