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How to Ship with Prosperna's Courier Partners

Updated
Feature Availability User Permissions Time to Complete Skill Level
Philippine stores on Launch, Grow, Scale and the free trial Store owner, or a team member with Store settings & administration access (to set up) and Orders access (to book deliveries) About 20 minutes to set up Intermediate

Summary

Overview: Prosperna has two courier partners for Philippine stores. Standard Delivery uses J&T, and Same Day Delivery uses Lalamove. By default, both run on Prosperna's own courier accounts, so you don't need a J&T or Lalamove account. Your customers see the delivery fee at checkout, and you book the rider from the order once it's ready to ship.

Prerequisites:

  • A Philippine store on Launch, Grow, Scale or the free trial.
  • At least one store location (see "How to Add Your Store Location"). You can't add a pickup address without one.
  • For Same Day Delivery, a pickup address in Metro Manila, Cavite, Laguna, Bulacan, Rizal, Cebu or Pampanga.
  • Shipping Credits, if you'll book deliveries for orders paid through Xendit — Your Own Account, Direct Transfer or Pay by Invoice (see Step 8).

Step-by-Step Instructions

Step 1: Activate the courier

  1. In the sidebar, click Settings, then Shipping. The Shipping Settings page opens.
  2. Under Prosperna Shipping, find the courier card:
    • Standard Delivery (J&T), which shows Starts at Php 85.00
    • Same Day Delivery (Lalamove), which shows Starts at Php 55.00
  3. If the card shows Activate, click it. The courier's Marketplace window opens.
  4. Click Activate. You see Activated successfully. You will be redirected to our shipping page to setup J&T. (or Lalamove), and you return to Shipping Settings.

Once a courier is activated, its card shows Set Up instead of Activate.

Step 2: Set up the shipping method

  1. On the courier card, click Set Up. The method's page opens on the Settings tab.
  2. Under Payment Option (Choose at least one), tick the payment options customers can use with this method. Options that can't be used with this courier are greyed out:
    • Standard Delivery doesn't allow Cash on Pickup.
    • Same Day Delivery doesn't allow Cash on Delivery, Cash on Pickup, Bank Transfer or Over The Counter.
  3. (Standard Delivery only, optional) Turn on Order Scheduling to let customers choose the delivery date. This needs a paid plan or the free trial, and the Order Scheduling app.
  4. Click Save. You see Successfully set up shipping settings.

Step 3: Switch the method on

  1. Go back to Settings → Shipping.
  2. On the courier card, turn on the switch next to the card title. The switch appears only after you've saved Step 2. You see Successfully updated shipping settings.

The card button now reads Manage.

Step 4: Add your pickup address

The pickup address is where the courier collects your packages. It's also the starting point for the delivery fee.

  1. On the courier card, click Manage.
  2. Under Business Pickup Address, click + Add Pickup Address.
    • If you see Store location is required before you can add a pickup address. Go to Locations Settings to set up the location of your store., add a store location first.
  3. In the Add New Address window, fill in the address: Save Address as, Business Address, State/Province, City, Barangay, Contact Person, Contact Number and Store Name.
    • For Same Day Delivery, the province list only shows the provinces Lalamove serves. Click Pin location to map and pin your exact location.
  4. Click Save.

The Business Pickup Address section only shows while the method is switched on. If it's off, the page shows Standard Delivery is switched off (or Same Day Delivery is switched off). Switch it on first (Step 3).

Step 5: Choose who pays and how the fee is calculated (optional)

  1. On the method's page, click the Rates tab.
  2. Choose a Store Location, or keep All Locations.
  3. Under Who Pays for Shipping?, choose Customer or Merchant. Click Confirm in the Warning window.
  4. If the customer pays, choose a Shipping Fee Calculation:
    • Auto-Calculated by Courier: the customer pays the courier's fee.
    • Auto-Calculated by Courier + Additional Shipping Fee: the courier's fee plus an extra fee you set per province.
  5. Click Confirm in the Warning window.

For how to set the extra fees, see "How to Set Up Manual Shipping and Shipping Rates".

Step 6: See what your customers get at checkout

  • Standard Delivery: "Orders via J&T Delivery allow the merchant to deliver your product between 1 to 8 days upon ordering."
  • Same Day Delivery: "Orders via Lalamove Same Day Shipping can be delivered ASAP or scheduled at a later time today as long as it is 30 minutes ahead of the current time."
    • Same Day Delivery can only be selected when the customer's address is in a province Lalamove serves, in the same service area as your pickup address. Otherwise it's greyed out.
  • The delivery fee is the courier's quote plus Prosperna's 3% service fee. If you chose Auto-Calculated by Courier + Additional Shipping Fee, your extra fee is added on top.

Step 7: Book the delivery from the order

  1. In the sidebar, click Orders, then open the order.
  2. In the Delivery section, click Book a Rider. The button shows when:
    • Same Day Delivery: the order is Paid and no rider is booked yet (or the last booking was rejected, cancelled or expired).
    • Standard Delivery: the order is Paid or is Cash on Delivery, has no reference number yet, and has no scheduled delivery date.
  3. In the Confirm Shipping Address window, check the customer's address.
    • For Same Day Delivery, you can click the pencil icon to edit it. Book stays greyed out if the new address is outside your pickup address's service area.
    • If the order uses Shipping Credits, a Shipping Credits panel shows your Current balance, what This booking will use and your Balance after booking.
  4. Click Book. The Awaiting Rider window opens: "Order is now being assigned to a rider." Click Ok.

Step 8: Know when Shipping Credits are used

Shipping Credits pay the courier fee when both of these are true:

  • You book through Prosperna's courier account (not your own J&T or Lalamove account).
  • The customer paid through Xendit — Your Own Account, Manual Payments (previously Direct Transfer) or Pay by Invoice. With these methods the money goes straight to you, not through Prosperna.

How it works:

  • 1 credit covers PHP 1 of courier fees. The credits are taken when you click Book.
  • If the booking fails, the credits go back to your balance.
  • If a booked delivery is cancelled later, the credits are not returned.
  • Each rebooking is a new booking and uses credits again.

Other orders, such as Cash on Delivery orders, don't use Shipping Credits. To add credits, see "How to Top Up Shipping Credits".

Step 9: Track the delivery

On the order page, the Delivery section shows:

  • Delivery Status and Reference #. The status updates on its own as the courier reports progress.
  • Tracking Link (Same Day Delivery): "See real-time location of rider here". Click here to follow the rider.
  • Generate Waybill (Standard Delivery): once J&T has given a reference number, click it to create the waybill to print.

If something goes wrong:

  • Standard Delivery: when a paid order's delivery status is Delivery Failed, click Rebook Order, then Confirm in the Rebook Order window.
  • Same Day Delivery: when the order status is Delivery Cancelled, click Change Shipping Type. In Select a New Shipping Type, keep Standard Delivery and click Confirm to send the order by J&T instead. Standard Delivery must be set up and switched on.

Verify It Worked

Success criteria:

  • On Settings → Shipping, the courier card shows Manage and its switch is on.
  • The method's page shows your pickup address under Business Pickup Address.
  • On your store's checkout page, Standard Delivery or Same Day Delivery appears for an address it serves, with a delivery fee.
  • After you click Book, you see Awaiting Rider, and the order's Delivery Status and Reference # fill in.

Troubleshooting

Common errors

  • "Please select at least one payment option.": tick at least one option under Payment Option and click Save again. If every option is greyed out, you can't save the method yet. Contact support.
  • "Store location is required before you can add a pickup address.": add a store location first, then add the pickup address.
  • "Standard Delivery is switched off" / "Same Day Delivery is switched off": the pickup address section stays hidden while the method is off. Switch it on from Settings → Shipping.
  • The switch doesn't appear on the card: save the method's Settings tab once (Step 2).
  • "Not available in your country." in the Marketplace window: these couriers are for Philippine stores only.
  • "Lalamove is temporarily unavailable. System maintenance ongoing. We will be back shortly.": Same Day Delivery bookings are paused, and Book a Rider is greyed out. Try again later.
  • "Insufficient Shipping Credits" window, with "Your balance is … credits but this booking costs … credits": click Top Up Shipping Credits. It opens Billing on the Credits tab with the top-up window open.
  • "Not enough Shipping Credits for this booking. Top up first, or the booking will be blocked.": shown in the Confirm Shipping Address window. Top up before you click Book.
  • "Unable to verify your Shipping Credits balance. Please try again in a moment.": the booking was blocked because your balance couldn't be checked. Try again.
  • "Setup Required" when changing the shipping type: "Please set up Standard Delivery in your shipping settings." Set up and switch on Standard Delivery first.
  • A customer sees "We don't currently serve this address. Please try a different one or contact support for assistance.": Lalamove doesn't deliver to that address. The customer can choose another shipping method.
  • Book a Rider doesn't show: check the order's payment status (Step 7). For Same Day Delivery the order must be Paid.

Limitations & considerations

  • Standard Delivery and Same Day Delivery are for Philippine stores only. US stores don't see these cards.
  • Same Day Delivery only serves Metro Manila, Cavite, Laguna, Bulacan, Rizal, Cebu and Pampanga, and only within the same service area as your pickup address.
  • Manual Payments and Pay by Invoice aren't offered at checkout for Same Day Delivery.
  • On Prosperna's courier accounts, the customer's fee always includes the 3% service fee. Flat Shipping Fee and a markup are only available when you connect your own courier account.
  • You book every delivery yourself from the order. Nothing is booked automatically when an order is paid.

Next Steps & Related Resources

Need more help? For more information and assistance, please send an email to support@prosperna.com.

Last Updated: 10/10/2026