Getting Started FAQs
| Feature Availability | User Permissions | Time to Complete | Skill Level |
|---|---|---|---|
| All Prosperna merchants | Varies by question | — | Beginner |
Summary
Overview: Quick answers to the questions new merchants ask most: signing up, logging in, your free trial, setting up your store, adding your team, using your own domain and managing your store from your phone. Each answer links to the full article.
Prerequisites: None
Frequently Asked Questions
How do I sign up, and is there a free trial?
Create your account with your email (or with Google), click the link in the verification email, and answer the short welcome survey. Every new account starts a free 14-day trial with access to Scale plan features. You can't open the dashboard until you finish the welcome survey. See How to Sign Up for Prosperna.
I didn't get my verification email. What should I do?
Check your spam or promotions folder, wait a minute, then click Resend. For your privacy, Prosperna shows the same message whether or not an email was sent. If you've signed up with this email before, you won't get a new verification link, so check your inbox and log in or reset your password instead. See How to Sign Up for Prosperna.
What are the ways to log in?
You can log in with your email and password, with your Google account, or with a one-time code sent to your email. Codes last 10 minutes and allow up to 5 attempts. If you signed up with Google, keep logging in with Continue with Google. See How to Log In to Prosperna.
I forgot my password. How do I reset it?
Click Forgot your password? on the login page, enter the verification code sent to your email, and set a new password. Your new password must be different from the one you used before. If you signed up with Google, there's no Prosperna password to reset: log in with Continue with Google. See How to Reset Your Password.
Why does it say "Your account has been disabled"?
Your access has been turned off. If you're a team member, contact your store owner. Otherwise, email support. See How to Log In to Prosperna.
How can I make my account more secure?
Turn on 2-Step Verification. When you log in from a device Prosperna doesn't recognize, you'll enter a 6-digit code sent to your email. Only the store owner can turn this setting on. See How to Turn On 2-Step Verification.
What's the fastest way to set up my store?
After the welcome survey, Max, Prosperna's AI assistant, helps you set up your branding, brand voice and home page. You can chat with Max or fill in a quick survey. Unfinished setups are only kept for 24 hours before the session resets. See How to Set Up Your Store with Max AI.
Can I use my own domain?
Yes. Every store gets a free address like yourstore.prosperna.com, which you can rename, and on a paid plan or an active free trial you can connect a domain you own. You add two CNAME records at your domain registrar, then email support to activate the domain and its SSL certificate. On an annual plan, you can claim a free .store domain for 1 year. See How to Connect Your Own Domain.
Where do I find my store link to share with customers?
Click the Preview Online Store icon in the top bar of your dashboard. Your store opens in a new tab, and the address in your browser's address bar is the link to share. See How to Share Your Online Store.
Why can't customers buy from my store?
Customers can only check out when Add to Cart is turned on in Business Operations. If you switch both Add to Cart and Request for Quotation off, customers can browse your products but can't buy or request a quote. See How to Turn On Checkout for Your Store.
Can I close my store for a holiday?
Yes. Temporarily Close pauses checkout for one store location for the dates and times you set, and shows customers a short banner. Customers can still browse, and only checkout of physical products is paused. Each store location has its own schedule. See How to Temporarily Close Your Store.
How many team members can I add?
The limit counts you too: Launch allows you plus 1 team member, Grow allows you plus 4, and Scale and the free trial have no limit. Members with the status Invited count toward the limit, and Archived members don't. Only the store owner can add, edit or remove team members. See How to Add Team Members.
Why can't my team member see a page?
Each team member only sees the areas you give them in their permissions. For example, the Dashboard needs Reports access, Settings → Payments needs both Billing and Store settings & administration, and the Marketing menu needs Blogs access. Permissions are the same on every device. See How to Set Team Member Permissions.
Why can't I see the Dashboard?
Free stores can't open the Dashboard. If you're a team member, you need Reports access. Without it, you're taken to the first area you can see. See How to Read Your Dashboard.
How many store locations can I have?
Launch allows 2 active locations, Grow 5 and Scale 50 (50 during your trial). If your plan ends, your store is reduced to 1 active location. A crown icon next to Add Location means you've reached your plan's limit. See How to Add Your Store Location.
Can my store pick the nearest location for each shopper?
Yes, with the free Geolocation app. You pin each store location on a map. When a shopper who hasn't chosen a location yet allows location access in their browser, your store selects the nearest location for them. See How to Turn On Geolocation.
Can I run more than one store from one login?
Yes. Each store is its own workspace, with its own products, orders, settings and plan, and you can own up to 5 stores per account. Each new store starts its own free trial, and subscribing in one store doesn't cover your other stores. See How to Add Another Store (Workspace).
Can I change my store's country?
No. The country is set when the store is created. Email support if it needs to change. US stores can add up to 5 extra currencies with Multi-Currency. See How to Set Your Store's Region and Currency.
Can I charge tax on orders?
Yes. Turn on tax collection and set a rate for each store location, with different rates for specific states or provinces if you need them. At checkout, the tax shows on its own Tax line. See How to Set Up Taxes.
Is there a Prosperna app for my phone?
Prosperna has no app in the App Store or Google Play. Instead, you can install the Prosperna dashboard as a web app from your browser, with its own icon on your home screen. It's the same dashboard, login, store and data as in the browser. See How to Install Prosperna on Your Phone.
Why don't I get new-order alerts on my phone?
Prosperna doesn't send push notifications to your phone. New-order pop-ups and the doorbell sound only work while Prosperna is open. Check Orders for new orders, and set up email alerts. See How to Manage Your Store from Your Phone.
Next Steps & Related Resources
- Next steps:
- Related articles:
Need more help? For more information and assistance, please send an email to support@prosperna.com.
Last Updated: 10/09/2026