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How to Check Your AI Credit Usage

Updated
Feature Availability User Permissions Time to Complete Skill Level
Launch, Grow, Scale and Trial with Scale features. Not available on Free Credits Usage icon: store owner only. Credits tab: store owner, or a team member with Billing access About 1 minute Beginner

Summary

Overview: Every AI feature in Prosperna, from Max AI chats to Generate with AI buttons, uses AI Credits. You can check your balance any time from the Credits Usage icon in the top bar, and see the full breakdown, your refresh date, your usage history and how much time AI has saved you on the Credits tab in Billing.

Prerequisites:

  • A store on the Launch, Grow, Scale or Trial with Scale features plan.
  • Store owner access, or a team member with Billing access for the Credits tab.

Step-by-Step Instructions

Step 1: Take a quick look from the top bar

  1. In the top bar, click the lightning-bolt icon. Hover over it to see the label Credits Usage.
  2. The dropdown shows:
    • AI Credits: your total balance (monthly credits plus any you bought), with a bar that shows how much is left.
    • Shipping Credits (Philippine stores only): your shipping credit balance.
    • SMS Credits: SMS messages used this month, out of 100.
  3. To add AI credits, click Top Up next to AI Credits. See How to Buy AI Credits.

Step 2: See the full breakdown on the Credits tab

  1. Click your name or profile picture at the top right of the dashboard.
  2. Click Billing.
  3. Click the Credits tab. AI Credits is the first section.
  4. Check these parts:
    • Credits available: your total balance, which is what's left of your monthly allowance plus what's left of the credits you bought. Hover over the help icon beside it, or tap it on a phone, to see Your monthly allowance is used first and renews each billing cycle. Top-up credits are used once the allowance is gone and never expire.
    • Monthly allowance: a bar with your plan's badge and how much is left, written as 80 of 100 left, then Renews on and the date your monthly credits renew.
    • Top-up credits: a bar with how much of the credits you bought is left, written the same way. Under it you see Used after the monthly allowance. Never expire., or No top-up yet. Top up to keep using AI after the monthly allowance. if you've never topped up. 50 credits for $ 1.00 and a Top Up button sit on the same line.
    • By using AI, you have achieved:: the hours saved by AI across everything you've generated, and an estimated % more productivity.

Step 3: Read your usage history

Usage history sits under the balance on the Credits tab and lists every AI action that used credits, newest first. Beside the heading you see how far down the list you are, for example Showing 1 to 10 of 42.

Each line has four columns:

  • Date: the day and the time.
  • Activity: what used the credits, for example Max AI, Product description, SEO meta tags, Blog writing, Logo generation, Logo regeneration, Logo variations, Page builder, Product page builder, Background removal, Background change, Lighting enhancement, Quality enhancement or AI onboarding. One Max AI message is one line, however many steps Max took for it.
  • Credits: how much that action cost.
  • Paid from: a small tag for each balance the credits came from: Monthly, Top-up or Borrowed. When a single balance paid for it all, only its name shows, because the Credits column already has the amount. When more than one paid, each tag carries its own share.

Two other kinds of line can appear:

  • Credit correction, with Usage past the monthly allowance, moved to the credits that cover it underneath. Nothing was spent here: credits were moved off your monthly allowance onto the balances that should have covered them.
  • A line reading Borrowed credits repaid from the monthly allowance, for borrowed credits paid back when your monthly allowance renewed.

Ten lines show on a page. Use Previous and Next at the bottom to move through them; the pager reads Page 1 of 5.

Step 4: Know what uses credits

AI Credits are used each time the AI does work for you, for example:

  • chatting with Max AI and the tasks Max does for you
  • product descriptions and SEO meta tags for products, blog posts and pages
  • blog writing (topics, titles, keywords, outlines and content)
  • logos, logo regenerations and logo assets (wordmark and favicon)
  • the aesthetic direction in AI Studio
  • AI image editing: background removal, image quality, lighting and background replacement

The number of credits each task uses depends on how much work the AI does, so it varies from task to task. Some building actions in Max AI, like starting an empty page to build by hand, don't use credits.

Step 5: Understand your monthly refresh

Each plan includes Monthly AI Credits:

Plan Monthly AI Credits
Launch 100
Grow 200
Scale 400
Trial with Scale features 400
  • Your monthly credits are used first. Credits you bought are used only after your monthly credits run out.
  • On the Refreshes on date, your monthly credits go back to your plan's full amount. Unused monthly credits don't carry over.
  • Credits you bought stay in your balance after the refresh.
  • When you change your plan, the refresh date moves to one month after the change.

Verify It Worked

Success criteria:

  • The Credits Usage dropdown shows your AI Credits balance.
  • The Credits tab shows Credits available, then a Monthly allowance bar with a Renews on date and a Top-up credits bar.
  • After you use an AI feature, your balance goes down and a new line appears at the top of Usage history. If nothing has changed yet, refresh the page.

Troubleshooting

Common errors

  • "You have no AI credits.": your balance is 0. AI features won't start until you top up or your monthly credits refresh. In the Max AI chat, click Top Up Now under the message.
  • "Insufficient AI credits. Top up at least [number]." or "Not enough AI credits. Need at least [number] credit(s), but only [number] available.": some tools need a minimum balance before they start. Top up at least that number of credits, or wait for your refresh date.
  • Insufficient AI Credits window (Top up now to access all AI features and continue boosting your productivity.): click Top Up Now to open the top-up window.
  • I don't see the lightning-bolt icon: only the store owner sees Credits Usage. Team members with Billing access can use the Credits tab.
  • There's no Credits tab: your store is on the Free plan or suspended. See How to Choose a Prosperna Plan.
  • "Usage history could not be loaded. Please try again later.": the list couldn't be fetched. Refresh the page and try again.
  • "No AI credits used yet.": nothing has used credits on this store yet. The list fills in as you use AI.
  • I can't find Total AI Credits Balance: it has been replaced. The Credits tab now shows Credits available at the top, with a separate bar for your Monthly allowance and your Top-up credits.

Limitations & considerations

  • Credits come out of your monthly allowance first, then the credits you bought. If both run out part-way through a task, the task can still finish: the rest is borrowed, shows as Borrowed in Usage history, and is repaid from your monthly allowance when it next renews.
  • Usage history shows what each action cost and which balance paid for it. It doesn't show which AI did the work.
  • Credits you bought can't be used while your store is on the Free plan or suspended.
  • The productivity figure is an estimate.
  • The SMS Top Up button isn't available yet.

Next Steps & Related Resources

Need more help? For more information and assistance, please send an email to support@prosperna.com.

Last Updated: 11/09/2026