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How to Add Your Store Location

Updated
Feature Availability User Permissions Time to Complete Skill Level
Launch, Grow, Scale and the free trial. Number of locations: Launch 2, Grow 5, Scale 50 (50 during your trial) Store owner, or a team member allowed to create store locations About 5 minutes Beginner

Summary

Overview: Add your store's physical address, contact details and opening hours. Your location is used for pickup and delivery, and you can choose to show your address to customers in your online store.

Prerequisites:

  • Your store's full address, a contact email and a store phone number.

Step-by-Step Instructions

Step 1: Add a location

  1. In the left sidebar, go to Settings → Store.
  2. Scroll to Store Locations and click Add Location.
  3. In Add Store Location, fill in:
    • Store Name
    • Store Image (optional)
    • Address (up to 35 characters) and Apartment, suite, etc. (optional)
    • Country, State/Province (State for US stores) and City
    • Territory/Barangay (Philippine stores)
    • Postal Code (4 digits) or ZIP Code (US stores)
    • Email
    • Primary Store Number and Alternate Phone Number (optional)
    • Opening Hours and Closing Hours
  4. Choose which contact details to show customers: Display Primary Phone Number, Display Alternative Phone Number and Display Store Email.
  5. Click Save. Prosperna opens your store locations list, where you can review the new location.

Saving an address without a building number? You'll see Incomplete Address. Click Confirm to save it anyway, or Cancel to go back and add one.

Step 2: Choose where your address appears (optional)

  1. Back in Settings → Store → Store Locations, switch Display Store Address on.
  2. Tick the pages where your address should appear: Default Footer Section, Header Tooltip, Checkout Page, Email Footer and Select Store Location Page.
  3. If you have more than one location, under Choose how your products will be viewed:, pick one:
    • Require consumers to select a store location prior to viewing the homepage or product list.
    • Enable consumers to view the homepage or product list and select a store location in the top navigation bar.
  4. Click Save.

Step 3: Edit, deactivate, reorder or delete a location

  1. In Settings → Store → Store Locations, click Edit next to Add Location. The Location page lists all your locations with Store Name, Store Address, Country, Mobile Number, Date Created, Status and Actions. Your default location has a Default badge.
  2. To find a location, type in Search... (store name, barangay, city, province, phone number or status), or click All, Active or Inactive.
  3. To change a location's details, click ... under Actions, then Edit. Make your changes in Edit Store Location and click Update.
  4. To deactivate a location, click its Active status, then Deactivate. In Deactivate Location, click Confirm. Customers can no longer check out products from that location.
  5. To turn a location back on, click its Inactive status, then Activate. Activate is greyed out if you've already reached your plan's number of active locations.
  6. To change the order of your locations, drag a row by its handle, or click a column heading (such as Store Name) to sort the list by it. The new order is saved. If you have more than one page of locations, use the Page list on a row to move it to another page.
  7. To delete a location, click ... → Delete. In Delete Location, click Confirm. This removes all of the location's data, including the products assigned to it.

Can't change the status or delete? Your default location can't be deactivated or deleted, and team members can't change a location's status or delete it.

Verify It Worked

Success criteria: your new location appears in your store locations list. If you turned on Display Store Address, your address appears on the pages you ticked in your online store. A deactivated location shows Inactive in the Status column.

Troubleshooting

Common errors

  • "This field is required": fill in every field without (optional).
  • "Must be 35 characters or less": shorten the address, apartment or city. Move extra details into Apartment, suite, etc.
  • "Must be exactly 4 digits": Philippine postal codes have exactly 4 digits.
  • "Please pin your location": if the Geolocation app is active, drag the map pin to your exact store location, or click Use My Current Location.
  • A crown icon appears next to Add Location: you've reached your plan's location limit. Upgrade your plan to add more.

Limitations & considerations

  • Location limits count active locations: Launch 2, Grow 5, Scale 50. If your plan ends, your store is reduced to 1 active location.
  • Display Store Address needs a paid plan or an active trial.
  • Deleting a location can't be undone, and removes the products assigned to it. To stop selling from a location for now, deactivate it instead.
  • Reordering is turned off while a search or the Active/Inactive filter is in use. Click All and clear the search first.
  • View in the ... menu opens the location's products in your online store. It isn't available for inactive locations.

Next Steps & Related Resources

Need more help? For more information and assistance, please send an email to support@prosperna.com.

Last Updated: 10/20/2026