Marketing and AI FAQs
| Feature Availability | User Permissions | Time to Complete | Skill Level |
|---|---|---|---|
| All Prosperna merchants | Varies by question | — | Beginner |
Summary
Overview: Quick answers about discounts, store announcements, abandoned carts, contacts, emailing customers, blogs and the content calendar, and about Max AI and AI Credits. Each answer links to the full article.
Prerequisites: None
Frequently Asked Questions
How do I create a promo code?
In the sidebar, click Marketing, then Discounts. You can create promo codes that customers type at checkout, or automatic discounts that apply on their own. A discount can take an amount off, take a percentage off, or give free shipping. See How to Create a Discount.
Why isn't my discount code working?
Codes are case sensitive, so check the spelling. The code also won't work before its start time, after its end time, at a store location it doesn't include, for a cart without the products or categories it covers, or below its minimum order. If you limited it to specific customers or it reached its Maximum Usage, other customers are refused too. See How to Create a Discount.
Can I edit or pause a discount?
Edit only shows before the discount starts. Discounts have no on/off switch, so to stop one early or change an Active one, delete it and create a new one. See How to Create a Discount.
Can customers use more than one discount code?
On Launch, Grow and the Premium Trial, only one code counts per order. On Scale, a customer can apply up to 3 codes in one order, but only when the discounts are set to combine. Only one automatic discount can run at a time. See How to Create a Discount.
Can I add Google Analytics or a Facebook Pixel to my store?
Yes. Scripts & Analytics in Settings → Store lets you paste tracking codes such as Google Analytics, the Google tag or Facebook Pixel into your online store. You can also add a conversion snippet that runs after a customer places an order. Code you add runs on your live store, so test after every change. See How to Add Tracking Codes and Analytics.
How do I show a banner or pop-up on my store?
Activate the free Announcements app in the Marketplace, then go to Marketing → Announcements. You can have one Floating Bar and one Popup at a time, and a Popup can include a sign-up form that adds visitors to your contacts. Announcements have no start or end dates, so turn them off yourself when the promotion ends. See How to Post Store Announcements.
Can I remind customers who left items in their cart?
Yes. The Abandoned Carts page lists registered customers who added items but didn't check out. You can email them a reminder, with or without a discount, or turn on automated daily reminders. Reminders go by email only, need your store email set up, and can't reach customers who checked out as guests. See How to Recover Abandoned Carts.
Where do my customers' details come from? Can I import contacts?
Customers are added to Contacts automatically when they create an account in your online store, check out as a guest or send your Contact Us form. You can also add contacts one at a time. There is no import option. See How to Manage Your Contacts.
Can I send emails to my customers from Prosperna?
Yes. Select contacts in Contacts and email them from your own Gmail address through your store email. Each contact gets their own copy, and you can send up to 500 emails every 24 hours. No unsubscribe link is added, so tell customers how to opt out of marketing emails. See How to Email Your Contacts.
Which email accounts can I use as my store email?
Only Google accounts (Gmail or Google Workspace) are supported. You connect with a Google app password, and Google requires 2-Step Verification to be on before you can create one. Order notification emails to your customers don't need this setup. See How to Set Up Your Store Email.
Why did my store email stop working?
If you change your Google password or delete the app password, your store email stops working. Create a new app password, enter it under Settings → Messaging and click Save & Test again. Each save sends a test email, which counts toward your 500 daily emails. See How to Set Up Your Store Email.
Why isn't my blog post showing on my store?
Check that the free Blogs app is activated in Marketplace, that the post is under Posts (not Drafts), and that its publish time has passed. You can write posts without the app, but your online store won't show them until it's activated. See How to Write Blog Posts.
Does the Content Calendar post to social media for me?
No. The Content Calendar is a planning tool only: it doesn't publish posts, send emails or post to social media. Click Save calendar in each month you change, because each month is saved separately. See How to Plan Content with the Marketing Calendar.
What is Max AI?
Max is Prosperna's AI assistant. You chat with Max to answer questions about your store, build pages, improve product listings, write marketing content, check your numbers and write blog posts. Max uses your AI Credits as it works and asks for your approval before it applies certain changes. It isn't available on the Free plan. See How to Get Started with Max AI.
Why can't I see Copywriter in Max AI?
Copywriter only shows when the Blogs app is activated in Marketplace. Activate it, then reopen Max AI. See How to Get Started with Max AI.
What uses AI Credits, and how do I check my balance?
Every AI feature uses AI Credits, from Max AI chats to Generate with AI buttons. The store owner can check the balance from the Credits Usage icon (the lightning bolt) in the top bar. The full breakdown and your refresh date are on Billing → Credits, which team members with Billing access can also open. See How to Check Your AI Credit Usage.
What happens when I run out of AI Credits?
You see "You have no AI credits." and AI features won't start until you top up or your monthly credits refresh. Some tools need a minimum balance before they start. A task that costs more than your remaining balance can still finish, and the extra is taken from your next monthly credits. See How to Check Your AI Credit Usage.
How do my monthly AI Credits work with credits I buy?
Your Monthly AI Credits refresh to your plan's amount on the date shown under Refreshes on. Your monthly credits are used first, and credits you buy are used after they run out. Credits you bought can't be used while your store is on the Free plan or suspended. See How to Buy AI Credits.
Can AI write my product descriptions?
Yes. Generate with AI buttons write product descriptions, product SEO meta tags, blog and page SEO, store logos and more, right where you need them. Only the store owner sees the product description and product SEO buttons. Always review the draft, because nothing is saved until you save it. See How to Use AI to Write Product Descriptions and Content.
Can I ask Max questions out loud?
Yes, with Ask Max. Press the floating Max head at the bottom right of your dashboard and ask about your sales, orders, products and stock, or website traffic. Ask Max only answers: it never changes anything in your store. Exchanges are deleted after 7 days. See How to Use Ask Max.
Can Max connect to my other business tools?
Yes. Connectors let Max use tools from an outside service, such as your Zoho CRM, through its MCP server address. Connector tools work only with Copilot, and Max asks for your approval before any tool makes a change there. A store can have up to 10 connectors. See How to Connect Apps to Max AI.
Can I use my store from Claude or ChatGPT?
Yes. In AI Studio → MCP, copy your store's address and add it to Claude or ChatGPT as a connector, then approve the connection. You can then ask those apps about your orders, products and customers. Only the store owner can connect an app, and you can disconnect it at any time. See How to Connect Your Store to Claude and ChatGPT.
Can I undo a change Max made?
Open AI Studio, then Activity History, to review every action Max has taken. Some of them can be reverted, but not every change can. See How to Use AI Studio.
Can I get sales reports sent to me automatically?
Yes. Ask Max AI to create a scheduled report. Scheduled reports cover orders and leads, arrive in your notifications and by email, and you can have up to 10 active at a time. See How to Read Your Dashboard.
Next Steps & Related Resources
- Next steps:
- Related articles:
Need more help? For more information and assistance, please send an email to support@prosperna.com.
Last Updated: 10/14/2026