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How to Get Help from Prosperna Support

Updated
Feature Availability User Permissions Time to Complete Skill Level
Launch, Grow, Scale and the free trial Store owner and team members About 2 minutes Beginner

Summary

Overview: The Customer Support Center in your dashboard puts every way to get help in one place: guides, the Prosperna community, weekly training, the product roadmap, live chat and email. From the same page you can also let the support team look at your account while they solve a problem.

Prerequisites:

  • You're logged in to your Prosperna dashboard.

Step-by-Step Instructions

Step 1: Open the Customer Support Center

  1. Click your name at the top right of the dashboard.
  2. Click Get help.

The Customer Support Center page opens with the Need help? list and Customer Support Limited Access. On a wide screen they sit side by side; on a smaller screen Need help? comes first.

Step 2: Choose how you want help

Click any item in the Need help? list. Each one opens in a new tab, except Chat, which opens the chat window on the same page.

Option What it opens Use it to
Knowledge Base The Prosperna Help Center Find step-by-step guides like this one
Community The Prosperna Community group on Facebook Ask other merchants and share tips
Online Training Prosperna's training webinars page Join a weekly online training session
Product Roadmap Prosperna's roadmap See which features are being built next
Updates The roadmap's updates page Read about features that were recently released
Request a Feature The roadmap's wish list Suggest a feature or vote for other merchants' ideas
Chat The chat window in your dashboard Talk to the Support Team now
Email Your email app, addressed to support@prosperna.com Send the Support Team a detailed message

The Chat option opens the same chat window that's available across your dashboard. Don't confuse it with the floating Max head, which opens Max AI, not the Support Team.

Step 3: Give the Support Team what they need

When you chat or email, include:

  1. Your store name.
  2. What you were trying to do, and what happened instead (copy any error message word for word).
  3. A screenshot, if you can.

If the team needs to see your dashboard to solve the problem, they may ask you to turn on Customer Support Limited Access. See How to Turn On Customer Support Limited Access.

Verify It Worked

Success criteria:

  • Chat opens a chat window where you can type your question.
  • Email opens a new message addressed to support@prosperna.com.
  • The other options open the page they describe in a new tab.

Troubleshooting

Common errors

  • The chat window doesn't open: wait a few seconds and click Chat again; the chat loads after the page. If it still doesn't open, an ad or script blocker in your browser may be blocking it, so use Email instead.
  • Email opens nothing: your computer has no default email app. Write to support@prosperna.com from your usual email instead.
  • I can't find Get help: click your name or initials at the top right of the dashboard; Get help is just above Logout in that menu.

Limitations & considerations

  • The Community group is on Facebook, so you need a Facebook account to join and post.
  • The Support Team can only see your dashboard when you allow it with Customer Support Limited Access.

Next Steps & Related Resources

Need more help? For more information and assistance, please send an email to support@prosperna.com.

Last Updated: 10/20/2026