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How to Connect Your Own Domain

Updated
Feature Availability User Permissions Time to Complete Skill Level
Launch, Grow, Scale and the free trial Store owner, or a team member with access to Store Settings 10 minutes, plus time for your DNS changes to take effect Advanced

Summary

Overview: Every store gets a free address like yourstore.prosperna.com. You can change it to match your brand, or connect a domain you own (like www.yourstore.com) so customers find you at your own web address.

Prerequisites:

  • To connect your own domain: a domain you've bought from a domain registrar, and a login to that registrar's DNS settings.
  • A paid plan or an active free trial.

Step-by-Step Instructions

Option 1: Change your free Prosperna subdomain

  1. In the left sidebar, go to Settings → Store, then scroll to Manage Your Domain.
  2. Select Your Store's Subdomain.
  3. Type the name you want before .prosperna.com. Use lowercase letters, numbers and single dashes between them (for example kape-tayo). A name can't start or end with a dash.
    • (Optional) Tick Show store domain suggestions to see name ideas.
  4. Click Save.

Option 2: Connect your own domain

Step 1: Save your domain in Prosperna

  1. In Settings → Store → Manage Your Domain, select Connect Your Domain.
  2. Choose https:// (recommended) or http:// from the drop-down.
  3. Type your domain, for example www.example.com.
  4. Click Save.
  5. In the confirmation window, check the spelling of your domain, then click Generate SSL. Prosperna creates a free SSL certificate so your store loads securely.

Step 2: Add the CNAME records at your domain registrar

The Domain SSL Generation and Instructions window shows two records, CNAME RECORD 1 and CNAME RECORD 2. Each has a Host Name / Name and a Content / Value / Data.

  1. Log in to your domain registrar's dashboard.
  2. Open the DNS settings (sometimes called DNS management).
  3. Add both records as CNAME records, copying each name and value exactly.
  4. Save the changes.

Important: use CNAME records only for these entries. Don't add A or AAAA records.

Need help? Click Open Max AI domain setup help in the window to chat with Max's Domain Setup AI Guide.

Step 3: Ask Prosperna to activate your domain

  1. In the Final Step for Domain and SSL Verification window, click Ok.
  2. Email support@prosperna.com to ask us to verify and activate your custom domain and SSL certificate.

Verify It Worked

Success criteria:

  • Subdomain: your store opens at your new name.prosperna.com address.
  • Your own domain: after support confirms activation, your store opens at your domain with a padlock (https) in the browser's address bar.

Troubleshooting

Common errors

  • "Invalid Domain. Uppercase letters and special characters are not allowed.": use only lowercase letters, numbers and single dashes, with no dash at the start or end.
  • "Enter a valid hostname like www.example.com": type the domain without spaces, and don't include https:// in the text box (pick it from the drop-down instead).
  • "Domains with prosperna.com or prosperna.ph are not allowed.": enter a domain you own. To change your Prosperna address, use Your Store's Subdomain instead.
  • An upgrade window opens when you select Connect Your Domain: connecting your own domain needs a paid plan.
  • Your domain doesn't load yet: DNS changes can take time to take effect. Check that both CNAME records match exactly, and that you haven't added A or AAAA records for the same name.

Limitations & considerations

  • You can view the CNAME records again any time under Store Settings → Manage Your Domain → Connect Your Domain.
  • Replacing a connected domain generates a new SSL certificate and deactivates the old one.
  • On an annual plan, you can claim a free .store domain for 1 year (look for Claim It Now in this section).

Next Steps & Related Resources

Need more help? For more information and assistance, please send an email to support@prosperna.com.

Last Updated: 10/09/2026