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How to Add Another Store (Workspace)

Updated
Feature Availability User Permissions Time to Complete Skill Level
Store owners on any plan. Each new store starts its own free trial. Up to 5 stores per account Store owner (you must own at least one store) About 5 minutes, plus store setup Beginner

Summary

Overview: Run more than one store from the same login. Each store is its own workspace, with its own products, orders, settings and plan. You can add a new workspace and switch between your stores from the menu under your name.

Prerequisites:

  • You own at least one Prosperna store. Team members who only work in someone else's store can't add workspaces.
  • You logged in with your email and password, or with Google. If you logged in with a one-time email code, log out and log back in with one of those first.

Step-by-Step Instructions

Step 1: Add a new workspace

  1. Click your name or profile picture at the top right of the dashboard.
  2. Click Switch Workspaces.
  3. Click Add Workspace. You'll see Creating workspace… while Prosperna sets it up.
  4. The page reloads in your new store.

Step 2: Set up the new store

Your new workspace is a brand-new store. It starts its own 14-day free trial, and you go through the same first steps as when you signed up:

  1. Answer the welcome survey.
  2. Set up your store with Max AI.

See How to Set Up Your Store with Max AI.

Need to get back to another store during setup? While you're setting up the new workspace, use the workspace switcher shown on the setup screens to go back to a store you already own.

Step 3: Switch between your stores

  1. Click your name or profile picture at the top right, then click Switch Workspaces.
  2. Click the store you want to open. The store you're in is marked Active.
  3. The page reloads in that store.
  4. To close the list without switching, click Go Back.

Verify It Worked

Success criteria: after the page reloads, you're in the new store, and it appears in your Switch Workspaces list next to your other stores.

Troubleshooting

Common errors

  • Add Workspace is greyed out and says "Workspace limit reached": you already own 5 stores, the maximum per account.
  • "To switch or add workspaces, log out and sign in with your password or Google.": you logged in with a one-time email code. Log out, then log in with your password or with Continue with Google.
  • "Unable to create a new workspace. Please try again.": the store wasn't created. Wait a moment and try again.
  • "Workspace created, but could not refresh your session. Please log in again.": your new store was created, but you need to log in again to open it. Log out, log back in, and pick it from Switch Workspaces.
  • "Unable to switch merchant. Please try again.": try again. If it keeps failing, log out and back in.
  • A store shows "(disabled)": you can't open that store from the list. Contact the store's owner or email support.
  • A store shows "(suspended)": its plan has ended. You can still open your own suspended store to choose a plan. See What Happens When Your Free Trial Ends.

Limitations & considerations

  • Each store has its own plan and billing. Subscribing in one store doesn't cover your other stores.
  • If you're a team member in other people's stores, those stores also appear in Switch Workspaces.

Next Steps & Related Resources

Need more help? For more information and assistance, please send an email to support@prosperna.com.

Last Updated: 10/09/2026