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How to Sign Up for Prosperna

Updated
Feature Availability User Permissions Time to Complete Skill Level
Everyone. New accounts start a free 7-day trial with Scale plan features None. Anyone can sign up About 5 minutes Beginner

Summary

Overview: Create your Prosperna account in one of two ways: register with your email and a password, or continue with your Google account. Then answer a short welcome survey so Prosperna can set up your store, and verify your mobile number. Every new account starts a free 7-day trial with access to Scale plan features.

Prerequisites:

  • An email address you can open right now, because you'll need to click a link sent to it.
  • Or a Google account, if you'd rather sign up with Google.
  • Your mobile phone, to receive the text message with your verification code.

Step-by-Step Instructions

Step 1: Create your account

To open the sign-up page from the Sign In page, click Register Now at the bottom. The sign-up page is titled Create an Account. Then choose one of the two options below.

Option A: Register with your email and a password

  1. Enter your First Name and Last Name.
  2. Enter your Email Address.
  3. Enter a Password. As you type, a checklist below the field turns green for each rule you meet:
    • At least 1 uppercase letter
    • At least 1 lowercase letter
    • At least 1 numeric character
    • At least 1 special character (!@#$%^&*+=)
    • Minimum length of 8 characters
  4. Type the same password again in Confirm Password.
  5. Tick the "I'm not a robot" box.
  6. Click Register, then verify your email (Step 2).

Option B: Continue with Google

  1. Click Continue with Google below the Register button.
  2. Choose your Google account. Google confirms your email, so go straight to Step 3.

Signed up with Google and want a password too? You can add one later and log in either way. See How to Reset Your Password.

Step 2: Verify your email (email and password sign-up only)

  1. After you click Register, you'll see a screen titled Please check your email.
  2. Open your inbox and find the email from Prosperna.
  3. Click the verification link in that email.
  4. A page titled Successfully verified confirms that you can now log in. Click Back to Login.

No email? Check your spam or promotions folder first. If it isn't there, click Resend on the Please check your email screen.

Step 3: Log in and answer the welcome survey

The first time you log in, Prosperna asks a few quick questions so it can personalize your store.

  1. Log in with your email and password, or with Continue with Google.
  2. On the Let's get to know each other screen, click Get Started.
  3. Answer each question, then click Next. Use Back to change an earlier answer. A counter at the top of each screen reads STEP 1 OF 8, STEP 2 OF 8 and so on, because verifying your mobile number is the last step.
    1. Where is your business located? Choose United States or Philippines.
    2. How did you hear about us?
    3. Who are you creating a website for? Choose For my business or For my own research or as a student.
    4. Which best describes your current situation? Choose I'm just starting or I'm already selling online or in-person.
    5. What industry are you in? Pick your industry from the list.
    6. What are your top 3 business goals? Pick up to 3. Once 3 are selected, the rest are greyed out until you unselect one.
    7. What size is your business? Choose the range that matches your monthly sales.
  4. After the last question, click Next. Prosperna takes you to the last step, Verify your mobile number.

Step 4: Verify your mobile number

The last screen of the welcome survey is titled Verify your mobile number. A verified number lets Prosperna text you sign-in and recovery codes, alerts when customers place orders or send messages, and account, billing and system updates.

  1. Under Mobile Number, type your number. The country is set from the business location you chose in the survey, so the box shows PH +63 for Philippine stores and US +1 for US stores, and you leave the country code out.
    • Philippines: 10 digits starting with 9, for example 917 123 4567.
    • United States: 10 digits, for example (555) 123-4567.
  2. Click Send Code. Prosperna texts you a 6-digit code. Standard SMS rates may apply.
  3. Type the code into the six boxes, then click Verify Number.
    • Sent to the wrong number? Click Change next to the number to go back and type it again.
    • No text message? Wait for the countdown under the boxes to finish, then click Resend Code.
  4. When the code is accepted, the card shows Mobile number verified with your number.
  5. Click Continue. A You're all set screen appears. Click Start Building to go to the AI setup chat and start building your store.

Don't have your phone with you? Click Skip for now to go straight to the AI setup chat. You can verify your number later on the Personal Information tab of My Account. See How to Update Your Account Details.

Verify It Worked

Success criteria:

  • You saw the Successfully verified page after clicking the email link.
  • You can log in with your email and password (or with Google).
  • The last survey screen shows Mobile number verified with your number, and Continue is no longer greyed out.
  • After the welcome survey, you're taken to the AI setup chat. You won't be asked the survey questions again.

Troubleshooting

Common errors

  • "Passwords must match": the two password fields are different. Re-type both carefully.
  • "First name can only contain letters, spaces, hyphens, and apostrophes" (same for last name): remove any numbers or symbols. Names must also be 2 to 50 characters long.
  • "Please enter a valid email.": check for typos, such as a missing @ or domain.
  • "Your email is NOT verified!" when logging in: you haven't clicked the verification link yet. Click Resend Verification Link on that screen, then open the newest email.
  • The verification email doesn't arrive: check spam or promotions, wait a minute, then click Resend. For your privacy, Prosperna shows the same message whether or not an email was sent: "If that account is awaiting verification, we have sent the message again. Please check your inbox."
  • "Already have an account? Check your inbox for a message about that instead.": if you've already registered this email with a password, you won't get a new verification link. Check your inbox, then log in or reset your password.
  • "Invalid mobile number": the number doesn't match the format for your store's country. Enter 10 digits without the country code: a Philippine number starts with 9, and a US number is the 10-digit number without the leading 1.
  • "Mobile number is already used and registered.": another person's Prosperna account already uses that number. Use a different number. Your own stores can share one number, because they're all under your email.
  • "Please wait ...s before requesting another OTP.": you asked for a code too soon. Wait for the countdown shown on the screen. It's normally 2 minutes, and 5 minutes after several requests in a short time.
  • "Too many codes sent to this number. Try again later.": too many codes have gone to that number. Wait a while before trying again.
  • "Unable to send a code right now. Please try again.": the text message couldn't be sent. Try again in about 15 seconds, and check the number is right.
  • "That code doesn't match. Check your messages and try again.": the code was rejected, and the boxes are cleared so you can retype it. Check you're using the newest message. Each code lasts 10 minutes and allows 5 tries, so request a new one with Resend Code if you've run out.
  • "We couldn't verify your code right now. Please try again.": Prosperna couldn't check the code. Wait a moment and click Verify Number again.

Limitations & considerations

  • The welcome survey is required. You can't open the dashboard until you finish it.
  • Verifying your mobile number is optional. Continue stays greyed out until the number is verified, but Skip for now always moves you on.
  • Mobile verification supports Philippine (+63) and US (+1) numbers only, and the country follows your store's business location. You can't pick a different country on this screen.
  • If your number is already verified on another store you own, the screen opens showing Mobile number verified and you can click Continue straight away.
  • Your free trial lasts 7 days. To keep using your dashboard after that, choose a paid plan (Launch, Grow or Scale). If you don't, your account is suspended. You can then only open the billing pages (to pick a plan and pay) and your balance and withdrawal pages, until you subscribe.

Next Steps & Related Resources

Need more help? For more information and assistance, please send an email to support@prosperna.com.

Last Updated: 10/20/2026