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How to Sell on Lazada and Shopee

Updated
Feature Availability User Permissions Time to Complete Skill Level
Grow and Scale only (paid add-on). Not available on Launch or during the free trial Store owner, or a team member with Store settings & administration access to subscribe and connect. To publish products, a team member needs Lazada listings or Shopee listings access About 20 minutes Intermediate

Summary

Overview: The Lazada Integration and Shopee Integration add-ons connect your Prosperna store to your Lazada or Shopee seller account. You publish products from your Prosperna inventory to Lazada or Shopee, and orders placed there come into your Prosperna Orders list, so you manage everything in one place.

Prerequisites:

  • A store on the Grow or Scale plan.
  • An active Lazada or Shopee seller account. For Shopee, finish setting up your logistics (shipping) channel in your Shopee seller dashboard first.
  • A payment method: a saved credit card, or GCash.
  • Products that are published in Prosperna, with a SKU, at least one image, stock quantity, and size and weight in cm and kg.

Step-by-Step Instructions

Step 1: Subscribe to the add-on

  1. In the sidebar, click Marketplace.

  2. On the All tab, click Learn More on the Lazada or Shopee card.

  3. Pick a tier:

    Tier Price Orders synced
    Bronze ₱495/month up to 249 orders per month
    Silver ₱995/month up to 499 orders per month
    Gold ₱1,495/month unlimited orders per month

  4. Click Subscribe Now, choose your PAYMENT TERMS (Monthly, Quarterly or Annually) and Payment Type, tick the add-on terms box, and click Pay Now.

  5. When you see Payment successful!, click Ok. You're taken to My Apps.

See How to Use the Marketplace for the full checkout steps.

Step 2: Connect your seller account

  1. On the My Apps tab, click Activate on the Lazada or Shopee card.

  2. Fill in the connection window:

    Field Lazada Shopee
    ID Seller ID: in your Lazada Seller Account under My Account > Settings, just under the store name Shop ID: in Shopee, go to Shop > Shop Information and click View My Shop. The Shop ID is the last part of the new tab's web address, after "shop"
    Account Seller Email: the email address of your Lazada Seller Account Seller Account: the email address or username of your Shopee Seller Account
    Name Seller Name Seller Name

  3. Click Connect Your Lazada Account (or Connect Your Shopee Account).

  4. You're taken to Lazada or Shopee. Sign in and approve the connection.

  5. Back in Prosperna, the card on My Apps now shows Manage.

Step 3: Publish products to Lazada or Shopee

  1. In the sidebar, click Products, then Inventory.
  2. Make sure you're viewing the Prosperna channel. If you have more than one store location, select your default location.
  3. On a published product, open the row's action menu and click Publish to Lazada (or Publish to Shopee).
  4. Check the product name in the Publish to Lazada window and click Confirm.

To see and manage what you've published, open the filter panel, choose Channel, and select Lazada or Shopee. From there you can Publish to or Unpublish in that marketplace.

When Lazada or Shopee is connected, the Prosperna actions read Publish in Prosperna and Unpublish in Prosperna, so you can tell them apart.

Step 4: Manage synced orders

  1. In the sidebar, click Orders.
  2. Orders placed on Lazada or Shopee show Lazada or Shopee in the channel column. Filter the list by Lazada or Shopee to see only those orders.
  3. For Lazada, Prosperna updates the product's stock to match your Lazada stock when a Lazada order comes in or is cancelled, and when stock changes on Lazada.

Step 5: Change your tier, disconnect or cancel

  • Change tier: on My Apps, click the ⋮ menu and choose Update Plan. A cheaper tier takes effect on your next billing cycle.
  • Disconnect your seller account: on My Apps, click Manage, then Deactivate. A Warning says: Deactivating this add-on feature will unsync your products published in Lazada with your products in Prosperna. You may update your products directly in your Lazada Seller Account. Click Confirm.
  • Cancel the add-on: on My Apps, click the ⋮ menu, choose Cancel Subscription, type CANCEL and click Cancel Subscription. You lose access immediately.

Verify It Worked

Success criteria:

  • The Lazada or Shopee card on My Apps shows Manage, and the connection window shows your seller details.
  • In Products → Inventory, the Channel filter lists Lazada or Shopee.
  • A published product appears in your Lazada or Shopee seller account.
  • New marketplace orders appear in Orders with the Lazada or Shopee label.

Troubleshooting

Common errors

  • An Upgrade window says "Lazada is only available for GROW and SCALE plans." (or Shopee): you're on Launch. Upgrade to Grow or Scale.
  • "This app is only available for paid accounts.": you're on the free trial. Subscribe to Grow or Scale first.
  • "Payment for this app is not active.": your add-on subscription isn't active. Check My Apps and your invoices, then subscribe again.
  • Publish to Lazada / Publish to Shopee is greyed out: the product isn't published in Prosperna, or you're not viewing your default store location.
  • "Product needs to be published to Prosperna before publishing to Lazada." (or Shopee): publish the product in Prosperna first.
  • "Digital products are currently unsupported for publishing to Lazada." (or Shopee): only physical products can be published.
  • "Please complete all the required fields. SKU is required before publishing product to Lazada.": add a SKU to the product. When Lazada is connected, SKU becomes a required field on the product form.
  • "SKU already exists on Lazada platform. Enter a different SKU.": change the product's SKU.
  • "Invalid product name. Needs at least 10 characters for product to be published to Lazada.": lengthen the product name.
  • "Please complete all the required fields. Product image is required before publishing to Lazada.": add at least one product image.
  • "Stock Quantity amount is required when publishing a product to Lazada." (or Shopee): turn off "always in stock" and set a stock quantity.
  • "Invalid product size unit. Only accepts 'cm'..." or "Invalid product weight unit. Only accepts 'kg'...": change the product's size unit to cm and weight unit to kg.
  • "Invalid product weight. Value must not be greater than 300 kg for products to be published to Lazada.": Lazada accepts up to 300 kg, and package sizes between 0.01 cm and 300 cm. Shopee accepts up to 50 kg.
  • "Unable to generate Lazada category. Try a different product name.": Lazada picks a category from your product name. Use a clearer, more general product name.
  • "Long description must have 11 to 3000 characters when publishing to Shopee.": adjust the product's long description.
  • "Integration to Shopee encountered an error. Please complete setting up logistics channel on Shopee dashboard.": set up a shipping channel in your Shopee seller dashboard, then try again.
  • "Integration to Lazada encountered an error. Please add an activated Lazada seller account.": connect a Lazada seller account that is active.
  • A window says Shopee's server just finished its regular maintenance: click Reactivate and sign in to Shopee again.

Limitations & considerations

  • Lazada and Shopee need the Grow or Scale plan. If you move to Launch, the add-on is disabled. After you upgrade again, you'll need to activate it again.
  • Each tier has a monthly limit on synced orders: 249 (Bronze), 499 (Silver) or unlimited (Gold).
  • Add-on prices are in Philippine pesos.
  • Moving to a cheaper tier must keep the same payment term as your current subscription.
  • Disconnecting unsyncs your published products. Your listings stay in your Lazada or Shopee account, where you can manage them directly.

Next Steps & Related Resources

Need more help? For more information and assistance, please send an email to support@prosperna.com.

Last Updated: 10/09/2026