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How to Add Additional Fees

Updated
Feature Availability User Permissions Time to Complete Skill Level
Philippine and US stores on Launch, Grow, Scale and the free trial Store owner, or a team member with Store settings & administration access About 5 minutes Beginner

Summary

Overview: An additional fee is a fixed amount added to every order, for things like special handling or packaging. You can save several fees and switch between them, but only one is active at a time. Customers see it at checkout as Additional Fee (your description).

Prerequisites:

  • A store on the Launch, Grow, Scale or free trial plan.

Step-by-Step Instructions

Step 1: Open Additional Fees

  1. In the left sidebar, go to Settings → Store.
  2. In the Store Settings menu, click Additional Fees.

You can also go to Marketplace, open the additional fee app (shown as FREE) and click Activate. This takes you to the same section.

Step 2: Create a fee

  1. If you have no fees yet, the Create Additional Fee form is already open. Otherwise, click + Add Additional Fee.
  2. Enter a Description, up to 20 characters. Customers see it at checkout, for example Handling.
  3. Enter the amount in the PhP box (USD for US stores).
  4. Tick Set as Active to start charging it now.
  5. Click Create. You see Successfully created additional fee.

Step 3: Choose which fee is active

Each saved fee is listed with its description and amount. The active fee has a green check mark.

  • To make another fee active, click the check mark on its row. You see Successfully set additional fee. The previous fee stops being charged.

Step 4: Edit or delete a fee

  • To edit, click the pencil icon. Change the details in Update Additional Fee and click Update. You see Successfully updated additional fee.
  • To delete, click the trash icon. The fee is deleted straight away and you see Successfully deleted additional fee.

What your customers see

After the customer chooses a payment method, the checkout summary shows Additional Fee (your description): with the amount. The fee is also shown on the order in Orders.

Verify It Worked

Success criteria:

  • Your fee is listed in Additional Fees with a green check mark.
  • At checkout, after choosing a payment method, the summary shows Additional Fee (your description):.
  • In Marketplace, the additional fee app shows Activated.

Troubleshooting

Common errors

  • "Required"* under the amount: enter an amount of 0 or more.
  • "Additional fee price must be a non-negative number.": the amount is negative or not a number. Enter a valid amount.
  • An upgrade window opens when I click a fee: your plan doesn't include additional fees. See How to Choose a Prosperna Plan.
  • Customers don't see the fee: check that one fee has the green check mark. If no fee is active, nothing is charged.

Limitations & considerations

  • Only one fee can be active at a time.
  • The fee is a fixed amount per order. It doesn't change with the order total or the number of items.
  • Deleting a fee has no confirmation step and can't be undone.
  • To charge tax on a fee, create a tax override for it. See How to Set Up Taxes.

Next Steps & Related Resources

Need more help? For more information and assistance, please send an email to support@prosperna.com.

Last Updated: 10/09/2026