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Do AI Credits Expire?

Updated
Feature Availability User Permissions Time to Complete Skill Level
Launch, Grow, Scale and Premium Trial (not Free) Store owner, or a team member with Billing access, to see the Credits tab About 3 minutes to read Beginner

Summary

Overview: Your store has two kinds of AI Credits. Monthly AI Credits come with your plan and reset every month, so any you don't use are lost at the reset. Topped-up credits (credits you buy) have no expiry date and stay in your balance until you use them. Monthly credits are always used first.

Prerequisites:

  • A Launch, Grow, Scale or Premium Trial plan.
  • Access to Billing to check your balance. See How to Check Your AI Credit Usage.

Step-by-Step Instructions

Step 1: Check your two balances

  1. Click your name or profile picture at the top right, then Billing.
  2. Click the Credits tab.
  3. Under AI Credits:
    • Credits available at the top is your monthly allowance left plus your top-up credits left.
    • Monthly allowance shows what's left this month, written as 80 of 100 left, and the date it resets, under Renews on.
    • Top-up credits shows what's left of the credits you bought, written the same way, with Used after the monthly allowance. Never expire. underneath.

Step 2: Know what happens to monthly credits

  • On the Renews on date, your monthly credits go back to your plan's full amount: 100 on Launch, 200 on Grow, and 400 on Scale and the Premium Trial.
  • Unused monthly credits don't carry over. If you used 30 of 100, you start the next month with 100, not 170.
  • When you change plans, your monthly amount becomes the new plan's amount.

Step 3: Know what happens to credits you buy

  • Topped-up credits don't expire. They have no end date and aren't reset on the Renews on date.
  • They're used only after your monthly credits for the month run out.
  • Changing your plan doesn't remove them.
  • While your store is on the Free plan or suspended (for example after your trial ends or a cancelled plan reaches its end date), they can't be used and show as 0. They aren't deleted: they come back when you subscribe to a plan again.

Step 4: Know the order credits are used in

  1. Each AI task uses your Monthly allowance first.
  2. When that runs out, it uses your topped-up credits.
  3. If one task costs more than everything you have left, it can still finish. The rest is borrowed: it shows as Borrowed in Usage history on the Credits tab, and it's repaid from your next monthly allowance when it renews.
  4. When your total balance reaches 0, AI features won't start until you top up or your monthly allowance renews.

Usage history on the Credits tab shows which balance paid for each AI action, under the Paid from column. See How to Check Your AI Credit Usage.

Verify It Worked

Success criteria:

  • After the Renews on date, Monthly allowance shows your plan's full amount again.
  • Top-up credits stays the same until you use it.

Troubleshooting

Common errors

  • "You have no AI credits.": your monthly allowance and your topped-up credits are both used up. Top up, or wait for Renews on. See How to Buy AI Credits.
  • My topped-up credits show 0 after my plan ended: your store is on the Free plan or suspended. Subscribe again to use them. See What Happens When Your Free Trial Ends.
  • My monthly credits are lower than my plan's amount right after the renewal: credits borrowed last month were repaid from this month's allowance. Usage history shows the repayment line, Borrowed credits repaid from the monthly allowance.
  • A line in Usage history says "Credit correction": nothing was spent. Credits charged past your monthly allowance were moved onto the balances that should have covered them.
  • There's no Credits tab: your store is on the Free plan or suspended. See How to Choose a Prosperna Plan.

Limitations & considerations

  • Bought AI Credits are non-refundable. When you buy them you agree that once the amount is topped up and converted to credits, it cannot be reversed or withdrawn as cash or any other monetary form.
  • Credits can only be used on the Prosperna account that bought them.
  • AI Credits and Shipping Credits are separate. This article is about AI Credits only.

Next Steps & Related Resources

Need more help? For more information and assistance, please send an email to support@prosperna.com.

Last Updated: 11/04/2026