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How to Update Your Account Details

Updated
Feature Availability User Permissions Time to Complete Skill Level
Launch, Grow, Scale and the free trial Store owner and team members (each person edits their own account) About 5 minutes Beginner

Summary

Overview: Your account details are the personal details of the person logged in: your name, profile photo, email, mobile number and password. You change them on the Personal Information tab of My Account. Email and mobile number changes are confirmed with a code.

Prerequisites:

  • You're logged in to your Prosperna dashboard.
  • To change your email: access to the inbox of the new email address.
  • To change or verify your mobile number: the phone that uses that number, to receive an SMS code.

Step-by-Step Instructions

Step 1: Open My Account

  1. Click your profile at the top right of the dashboard, then click My Account.
  2. The Personal Information tab opens. It shows Name, Email, Mobile Number and Password. Click the pencil icon next to a detail to edit it.

Step 2: Change your name

  1. Click the pencil icon next to Name.
  2. Enter your First Name and Last Name. Both are required.
  3. Click Save. You see "Name Updated Sucessfully".

Step 3: Change your profile photo

  1. Click the pencil icon on your photo at the top left of the page. Your Media Library opens.
  2. Choose an image, or upload a new one first. The image must be:
    • Max Size: 2.5 MB
    • Max Resolution: 250px x 250px
    • Type: .jpg, .png, or .webp
  3. In the Update Profile Picture window, check the preview and click Save. You see "Successfully updated profile picture."

Step 4: Change your email

  1. Click the pencil icon next to Email.
  2. Type your new email address. Save stays greyed out until the address is different from your current one.
  3. Click Save. You see "Check your email and enter the confirmation code."
  4. Open the new inbox, copy the code, and enter it in the Confirmation Code field.
  5. Click Save. You see "Email Updated Successfully". Use your new email the next time you log in.

Step 5: Add, change or verify your mobile number

  1. Click the pencil icon next to Mobile Number.
  2. Choose the country and enter your number.
  3. Click Save. If you're verifying a number that's already on your account but not yet verified, the button reads Verify instead.
  4. In the Verify Your Mobile Number window, enter the code sent to your phone by SMS and click Submit.
  5. You see "Successfully verified mobile number." and a Verified badge appears next to your number.

Step 6: Change your password

  1. Click the pencil icon next to Password.
  2. Enter your Current Password.
  3. Enter a New Password. It must have at least 8 characters, with at least 1 uppercase letter, 1 lowercase letter, 1 number and 1 special character (!@#$%^&*+=).
  4. Enter it again in Confirm Password.
  5. Click Save. You see "Your password has been successfully changed".

Verify It Worked

Success criteria:

  • The Personal Information tab shows your new name, email or number after you save.
  • Your new photo shows on My Account and in the profile menu at the top right.
  • Your mobile number has a Verified badge.
  • You can log in with your new password (and new email, if you changed it).

Troubleshooting

Common errors

  • "Required*": a required field is empty. Fill it in and save again.
  • "2.5 MB max size limit reached. Try again.": the photo is too large. Pick a smaller image.
  • "Image size must have a max resolution of 250 x 250 pixels.": the photo is bigger than 250 × 250 pixels. Crop or resize it, then choose it again.
  • "Please enter a valid email." or "Invalid email": check the email address for typos.
  • "Email is already used and registered.": another Prosperna account already uses that email. Use a different address.
  • "Email is already used and registered to one of your users.": one of your team members uses that email. Use a different address.
  • "Invalid phone format for this country.": the number doesn't match the country you picked. Check the country and the number.
  • "Mobile number is already used and registered.": another account already uses that number.
  • "Failed to verify using the provided OTP code.": the code is wrong or has expired. Codes last 10 minutes. Request a new one with Resend Code.
  • "Please wait ...s before requesting another OTP.": you can request a new SMS code after the countdown in the window ends (usually 2 minutes, or 5 minutes after several requests in a short time).
  • "Passwords must be matched": New Password and Confirm Password are different. Type them again.
  • I don't see Password, or the pencil next to Email: you sign in with Google. Your email and password are managed by your Google account, so they can't be changed here.

Limitations & considerations

  • These are your personal account details. To change your store's name, logo or contact details, see How to Update Your Store Name and Logo.
  • Each team member edits their own details from their own login. The store owner can't edit a team member's name, email or password from My Account.
  • There's no option to transfer store ownership to another person.
  • The 2-Step Verification tab is shown only to the store owner. See How to Turn On 2-Step Verification.
  • Terms of Service and Privacy Policy links are at the bottom of the tab under Legal.

Next Steps & Related Resources

Need more help? For more information and assistance, please send an email to support@prosperna.com.

Last Updated: 10/10/2026