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How to View and Download Your Invoices

Updated
Feature Availability User Permissions Time to Complete Skill Level
All plans, including Free Store owner, or a team member with Billing access About 2 minutes Beginner

Summary

Overview: Every charge for your Prosperna plan, add-ons, AI Credits and Shipping Credits gets an invoice. On the Invoices tab you can see them all, check their status, open the full invoice, download it as a PDF, and pay one that is still pending.

Prerequisites:

  • Access to Billing. Store owners always have it. Team members need Billing access in their user permissions.

Step-by-Step Instructions

Step 1: Open your invoices

  1. Click your name or profile picture at the top right of the dashboard.
  2. Click Billing.
  3. Click the Invoices tab.

The table shows 10 invoices per page. To show more, change the page size (10, 25, 50 or 100). To sort, click the Date, Description, Amount or Status column heading. To reload the list, click Refresh.

Step 2: Read the invoice list

Each row shows:

  • Item ID: the reference for the plan, add-on or credits purchase
  • Date: when the invoice was created
  • Description: what the invoice is for
  • Amount: the amount charged. Current invoices are in US dollars ($). Older invoices may be in Philippine pesos (₱).
  • Terms: how often it bills, for example Monthly. Shows N/A for expired or failed invoices.
  • Invoice Link: see the table below
  • Status: for example Paid, Pending payment, Failed Payment or Expired
Invoice Link shows What it means
PAY NOW The invoice is still waiting for payment. Click it to open the payment page in a new tab.
PROOF OF PAYMENT The invoice is paid. Click it to open the paid invoice's payment page in a new tab.
EXPIRED The payment failed or the invoice expired. There is nothing to pay on this invoice.
N/A No payment page is available for this invoice.

Step 3: Open an invoice

  1. Click any row in the table.
  2. The invoice opens in a window. It shows:
    • the INVOICE ID and its status
    • Bill to (your store name and address) and the Payment Method
    • Invoice Date, Due Date, Terms and Discount
    • a line with the Description, Quantity and Price
    • Subtotal, Discount and GRAND TOTAL

For AI Credits and Shipping Credits purchases, the description reads AI Credits Top-Up or Shipping Credits Top-Up, the terms read One-Time Payment, and the due date shows N/A.

Step 4: Download the invoice as a PDF

  1. With the invoice open, click Download.
  2. A PDF copy of the invoice saves to your device.
  3. Click Cancel to close the invoice window.

Verify It Worked

Success criteria: the PDF is in your device's downloads folder and shows the same invoice ID, amounts and status as the invoice window.

Troubleshooting

Common errors

  • A recent payment doesn't appear in the list: click Refresh. If you just paid, wait a moment and refresh again.
  • Nothing happens when you click Download: check that your browser allows downloads from Prosperna, then click Download again.
  • The invoice says Failed Payment or Expired: the charge did not go through. Check your card on the Payment Methods tab (see How to Manage Your Payment Cards), then make the purchase again.

Limitations & considerations

  • The PDF is a picture of the invoice, so you can't select or copy its text.
  • Invoices can't be edited. The Bill to details come from your store's name and address.
  • Free and suspended stores can still open the Invoices tab.

Next Steps & Related Resources

Need more help? For more information and assistance, please send an email to support@prosperna.com.

Last Updated: 10/09/2026