Feature Availability: ALL PLANS
Multi-Currency allows your store to display and sell products in different currencies, making it easier for international customers to shop using their preferred currency.
Why is it important? This feature helps improve the customer shopping experience, builds trust with global buyers, and simplifies pricing for multiple markets.
Skill Level: Beginner
How long does it take to do? 1–2 Minutes
Requirements:
USA Active Prosperna Account
Conversion Factors
What You Can Do with Multi-Currency
With Multi-Currency enabled, you can:
Display prices in different supported currencies
Let customers browse in their preferred currency
Reach international customers more effectively
Improve conversion rates by showing localized pricing
Expand your store beyond one local market
Where Multi-Currency Appears
Once activated, Multi-Currency can appear in:
Storefront product pages
Product listings
Cart page
Checkout page
Order summaries
Customer browsing experience
How Multi-Currency Works
When a customer visits your store:
The system may detect their location or selected region
Their currency is automatically shown (if configured)
Product prices convert based on your currency settings
Customer completes checkout in the displayed currency
How to Enable Multi-Currency
Go to Settings
Open Shared Services
Select Multi-Currency
Enable the feature
Choose your default currency
Add supported currencies
Save changes
How to Add Supported Currencies
Open Multi-Currency Settings
Click Add Currency
Select the currency you want to support
Save changes
Repeat for additional currencies
Recommended Currencies to Add
Depending on your market, common currencies include:
PHP – Philippine Peso
USD – US Dollar
SGD – Singapore Dollar
MYR – Malaysian Ringgit
AUD – Australian Dollar
GBP – British Pound
EUR – Euro
Important Notes
Product prices may vary depending on exchange rates
Some payment gateways support only specific currencies
Shipping fees may remain in your base currency depending on setup
Promotions and discounts may convert based on active currency
Refund values may depend on payment gateway rules
Best Practices
Keep your base currency accurate
Add only currencies relevant to your customers
Review exchange rates regularly
Test checkout using different currencies
Ensure payment gateways support enabled currencies
Troubleshooting
Currency Not Showing
Check if Multi-Currency is enabled
Confirm the currency is added to supported currencies
Clear browser cache
Refresh storefront
Wrong Currency Displayed
Check location detection settings
Verify manual currency selector configuration
Checkout Currency Different from Product Page
Review payment gateway currency support
Check checkout currency rules
Frequently Asked Questions
Can customers manually change currency?
Yes, if the currency selector is enabled in your storefront.
Does this automatically update exchange rates?
Depends on your configured setup and connected services.
Can I use multiple currencies for one product?
Yes. Prices can be displayed in multiple supported currencies.
Will reports show all currencies?
Reports may use your base currency or transaction currency depending on configuration.
Need more help?
For more information and assistance, please send an email to support@prosperna.com.