Feature Availability: ALL PLANS

Customer payments refer to the financial transactions made by your customers with your business in exchange for the products or services rendered.

Why is it important? This is a critical aspect of a business's financial operations, as it directly affects cash flow and profitability.

Looking for a we-do-it-for-you service? Let us know at support@prosperna.com

How to know when a customer has successfully paid for an order

Here are the steps of order completion to help you understand how the process works:

First, your customer places an order from you.
Next both your customer and you, as the merchant, will receive an update from our partner logistics provider regarding the delivery status.
Once the delivery has been successfully completed and confirmed, the merchant needs to mark the Order Status as completed.

Where does the customer's payment go?

Customer orders that use Cash on Delivery (COD) and Cash on Pickup (COP) as payment methods are not eligible for withdrawal because the funds related to the customer's payment go directly to the merchant.

For other payment methods, the funds related to the customer's payment will be held within Prosperna Payments where it can be withdrawn after 3 days.

What is the Payment Gateway Fee?

Payment Gateway Fees are prices that the Payment Option charges when using their services. The following are the available payment options and their corresponding transaction fee.

Payment Option	Transaction Fee
Visa & Mastercard	3.3% per Transaction (Min Php 15) *Plus 1% for International Cards
Bank Transfers	No Payment Gateway Fee
E-wallets (GCash/PayMaya)	2.5% per Transaction
Over the Counter (7-Eleven)	1.5% per Transaction (Min Php 15)

Sample Computation:

Given:
Total Order price: 1000
Shipping Fee: 100

Grand Total of Merchant Fees: 1100

Credit / Debit Card	Computation
Gateway Fee Formula:	( 3.3% of Grand Total of Merchant Fees )
Solution:	= ( ( 3.3 / 100 ) * 1100)
	= 0.033 * 1100
Payment Gateway Fee:	= 36.30

Payment Methods per Shipping Type

Prosperna Shipping makes it convenient for merchants and customers to process orders and make payments.

Lalamove

Offers real-time and scheduled deliveries
Does not accept cash on delivery (COD) and over the counter
Accepts bank transfers, card and mobile wallets

J&T

Offers Standard Delivery
Accepts all major payment methods

What Payment Options Can Merchants Accept?

Note: To enable these payments you must read What Documents Do I Need to Submit for Prosperna Payments

Prosperna Payments have the following payment options.

Credit & Debit Cards

Accept Mastercard and Visa credit and debit cards.

List of Accepted Cards

Visa
Master Card
JCB
AMEX

Bank Transfers

Accept electronic bank transfers directly from a customer's deposit account.

Lists of Available Bank Transfer Options

BPI
UNIONBANK

E-wallets

Accept customer payments directly from their GCash, Maya, and Grabpay accounts.

List of Available E-Wallets

Maya
Gcash
Grab Pay

Over the Counter

Collect customer payments from over 2,000 7-Eleven store locations.

Need more help?

For more information and assistance, please send an email to support@prosperna.com. You may also submit a request or report an issue to the Customer Support Team.

Happy Selling!

About Payments